Post COVID Operations

COVID-19 has transformed all aspects of our society, leading to new and innovative methods of emergency preparedness and response to an unprecedented pandemic as well as new business models that have grown out of lessons learned. Post-COVID Operations covers a wide span of topics including operational innovations developed during the pandemic as well as lasting impact on “how we do business.” These impacts included industries such as healthcare, pharmaceuticals, education, NGOs and philanthropic organizations, criminal justice, retail, grocery, restaurant, airlines, hotels, and travel industry, internet companies (like Amazon and Zoom), and traditional manufacturing. Papers that address the drastic changes in our business and government and how disruptions from COVID-19 have made lasting/permanent changes to the fabric of organizations and industries. This track takes a particular interest in selecting papers from a broad set of industries, not just healthcare and pharmaceutical, so special attention will be given to selecting a diversity of studies. The Post-COVID Operations track invites scholars from across the business disciplines (e.g., Operations, Supply Chain, Business Analytics, Business Education, Business Economics, Human Resources, Marketing, and Information Systems, among others) to submit their full papers, abstracts, and panel presentations to this track. Papers that employ conceptual, theoretical or empirical perspectives are encouraged, though novel topics and industries will be of primary consideration.

Key areas of interest within this track include (but are not limited to):

  • Healthcare and hospital operations
  • Pharmaceutical operations and supply chain
  • Changes to models of business education (Pedagogy)
  • Human resources
    • e,g,, impact of work from home, impact on hiring, impact on job performance
  • Role of information technology during and after the pandemic
  • Evolution of analytics
  • Airlines, hotels, and travel industry
  • Restaurant and service industries
  • Retail
  • Integrating epidemiology with operations
  • Supply chain post-COVID
  • Food distribution and food waste
  • NGOs and philanthropic organizations
  • Criminal justice
  • Role of governmental policy
  • Societal impacts
    • e.g., resurgence of opioid crisis, joblessness
  • Global health