Quality Management and Lean Operations

The Quality Management and Lean Operations track should focus on demonstrating how pursuing lean and quality helps firms achieve superior operational, environmental, market and financial performance. Specially, the research should be based in data from sources including but not limited to case studies, primary survey or experimental data, secondary/archival data and simulation. The data could be from any industry including manufacturing, healthcare, retail, financial, and other service industries. The reported research should apply advanced lean and quality frameworks and provide insights helpful to make strategic and operational decisions.

Topics include but are not limited to:

  • Efficiency and quality trade-off
  • Competitive intensity, and its impact on product quality and other measures of firm performance
  • Operational causes of product quality failures
  • Quality systems, organizational complexity and performance
  • Intersection of digital technologies and lean principles (‘digital lean’)
  • Spillover effects of lean on social/people aspects (e.g., sustainable HRM)