2012 Annual Meeting of the Decision Sciences Institute Proceedings


We are honored to offer this Proceedings of the 43rd Annual Meeting of the Decision Sciences Institute. The 43rd Annual Meeting is being held in San Francisco, California from November 17-20, 2012. This year’s theme is Globalization: Working Together and Celebrating Our Differences. This year’s proceedings are arranged such that you can search for any paper based on several criteria. Specifically, you can search this proceedings by author’s last name, track and paper title, track and session, keywords provided by authors.

All Proceedings files are in Adobe PDF format. This year’s Proceedings contain 345 refereed research papers. As in previous years, the copies of the research abstracts and invited papers are not included.

I would like to express my gratitude to all the authors who submitted their work to the 43rd Annual Meeting of the Decision Sciences Institute, the track chairs, and the many reviewers. This Proceedings would not have happened without their effort. I also wish to thank to Dr. Thomas Choi and Hal Jacobs for taking time to answer my endless questions. Most importantly, the three individuals who deserve special thanks are Steve Ostrom, 2012 DSI Program Tech, and my two doctoral candidates, Subhajit Chakraborty and Muratcan Erkul. The accuracy and appearance of the papers included in the Proceedings have been greatly improved with their help.

Serving as a Proceeding Coordinator was a great learning experience for me and I would like to thank the DSI for giving me this opportunity. I wish you all a very successful and enjoyable meeting!

Hale Kaynak, Ph.D.
2012 DSI Proceedings Coordinator


All A B C D E F G H I J L M N O P Q R S T U V W X
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A call to include Workflow Management Systems in MIS curriculum

Vikram Bhadauria, Southern Arkansas University; Anil Gurung, Marshall University; Anil Singh, UTB
We argue for the inclusion of Workflow Management Systems (WMS) as an independent course and develop the framework for a full-fledged workflow management module in MIS. We explore the WMS components and the influential factors that are important for pedagogy and we conclude with the outline of a model curriculum.
This paper develops a mathematical programming model that minimizes the total costs of a cellular manufacturing system with exceptional elements including intercellular transfer, machine duplication, and subcontracting with constraints on machine capacities.
The paper aims at Identifying the relative difficulty of the subjects of a course in the given environment . The ranking of the subjects is useful to determine the emphasis in teaching as well as comparison while allocating the periods.

A Causal Scheme for Supply Chain Collaboration: The Fuzzy DEMATEL Approach

Jyh-Fu Jeng, Insititute of International Management, National Cheng Kung University
Supply chain collaboration arguably has the most disappointing failure record in various supply chain management practices to date, which has proved to be difficult to implement. This study, focus on the Taiwanese manufacturing firms as an example case, empirically probes the impact between the influential criteria.

Acceptance Analysis of Health/Medical Information Web Sites

Xiaoqing Li, University of Illinois at Springfield
This study applies technology acceptance model (TAM) to study the acceptance of health/medical information web sites. The findings confirm the appropriateness of using TAM in the study of online health/medical web sites, and it also identifies the significance of major online health related activities to users’ acceptance behavior.

Accounting Transaction Ethical Acceptability: Students versus Accounting Professionals

Mary Fischer, The University of Texas at Tyler; Treba Marsh, Stephen F. Austin State University; George Hunt, Stephen F. Austin State University
This study reports the findings of an assessment of differences in ethical acceptability decisions made by practitioners and students. Accounting decisions were judged more harshly than managerial decisionbs. Students made more harsh decisions than practitioners. The difference in acceptability was primarily found to be professional work experience.

Achieving Integration in Business Education: The Role of Contexts

Ramachandran Natarajan, College of Business, Tennessee Technological University; Curt Reimann, Tennessee Technological University
This paper discusses the role of appropriate contexts in supporting and improving integration in business education. The characteristics desired in such contexts are identified. The context provided by Performance Management (PM) is shown to have these desired characteristics. The implications for B-School programs are discussed.

Achieving Supplier’s Mass Customization through Modularity: the Antecedents and the Heavy Duty of Information Sharing

Kun Liao, Central Washington University; Xiaodong Deng, Oakland University; Ying Liao, Meredith College
Mass customization is the ability of satisfying the needs of customers while maintaining low cost for products. According to the result of the model for suppliers to achieve mass customization, postponement orientation and operational alignment are vital antecedents, and information sharing takes a heavy duty in coordinating suppliers’ modularity practices.

Acquisitions and joint ventures as entry modes: Examining relatedness and experience effects

Daniel Arturo Cernas-Ortiz, Universidad Autónoma del Estado de México; Grant Miles, University of North Texas
In this study we find that acquisitions and joint ventures are most appropriate as an entry mode at middle levels of relatedness between a firm’s current activities and a new entry. In addition, we find that experience affects the effectiveness of acquisitions and joint ventures as modes of entry.

A Cross-Functional Systems Project in an IS Capstone Course

Michael Maloni, Kennesaw State University; Pamila Dembla, Kennesaw State University; Tony Swaim, Kennesaw State University
We describe a multi-course project that paired operations students as business users with IS capstone students as systems developers to build an enterprise resource planning application. Project outcomes reveal moderate realization of realistic cross-functional systems implementation success factors. We highlight opportunities for replicating and improving the project.

Adopting Agile System Development Methodologies

Eugenia Y. Huang, National Chengchi University; Sheng-Wei Lin, Soochow University; John Chinhan Tang, IBM Taiwan Corporation
This paper conducted an exploratory study to investigate the software developers’ intention to adopt agile SDMs. Delphi and AHP methods were applied to identify the factors. The result showed that factors of organization dimension, customer dimension, and team dimension were most valued in the adoption consideration.

Advancing the Adoption of Lean in SMEs’ Supply Chains

Bin Zhou, Kean University; Fiona Xiaoying Ji, Kean University; Michael Katehakis, Rutgers University
This research addresses an important area – lean supply chain management in small organizations, especially small manufacturing firms. The study examines driving factors of lean supply chain management, focus of lean supply chain practices, and major supply chain and information technology solutions applied in these companies.

A Dynamic Vehicle Portfolio Design Based on Prediction of Willingness-to-Pay of Vehicle Attributes: A Framework

Akkarapol sa-ngasoongsong, Oklahoma State University; Satish T.S. Bukkapatnam, Oklahoma State University
In this paper, a framework of dynamic vehicle portfolio design is proposed. This portfolio design is focusing on forecasting an evolution of customer preferences of automobile products in terms of willingness-to-pay (WTP) of vehicle attributes.

A GRASP Approach to Minimizing Tardiness in Group Technology Systems

Ahmad Naeem Bajwa, University of Alabama; Sharif Melouk, University of Alabama; Paul Bryant, University of Alabama
We consider single machine scheduling problem in group technology with objective of minimizing proportion of tardy jobs. To solve this NP-hard problem, we develop two heuristics based on GRASP. We
solve large problem instances and benchmark results with CPLEX. We present insights that can help firms to improve service levels.

A longitudinal Analysis of Industrial Performance of Taiwan: A Multi-Factor Analysis

Shad Dowlatshahi, University of Missouri Kansas City; Amin Allahdaneh, Azad University
This paper analyzes and evaluates the industrial performance of Taiwan over a period of 45 years spanning from 1965 to 2009. The paper performs the necessary calculations in Data Envelopment Analysis (DEA). The preponderance of evidence shows a highly efficient economy for the state of Taiwan.

A Longitudinal Case Study on Evaluating Operational Performance of Production Information System in Small and Medium-Sized Manufacturers

Seong Bae Lim, St. Mary’s University; Soon Goo Hong, Dong-A University; Na Rang Kim, Dong-A University
This study investigated the impact of production information system (PIS) on the operational performance, and identified factors influencing the performance. The results show PIS significantly reduced downtime of the facilities, and interests of CEO, user training, system improvement and maintenance, and expertise influence the operational performance of PIS.

A Methodology to Measure and Improve U.S. States Highway Sustainability Using Data Envelopment Analysis and Self Organizing Maps

Namkyu Park, Ohio University
The aim of the study is to show that Data Envelopment Analysis and Machine Learning based sustainability assessment and improvement model could be used to identify the shortcomings of inefficient U.S. States based on highway performance and sustainability, thereafter make improvements towards increased efficiency.

A Mixed Method Study of the Impact of RFID on the Retail Value Chain

Mithu Bhattacharya, College of Business Administration, University of Detroit Mercy; Irene Petrick, College of Information Sciences and Technology, The Pennsylvania State University
This paper seeks to provide a perspective of the immense potential of RFID in the retail sector using a mixed method approach to quantitatively analyze RFID adoption drivers, benefits, and implementation challenges. The combined results from the two methods provide insights and aid in drawing meaningful managerial conclusions.

A Model for Supply Chain Risk Resiliency Measurement and Planning

Kanchan Das, East Carolina University; R.S. Lashkari, University of Windsor, Ontario, Canada
This paper proposes supply chain risk readiness, resiliency measures and a model for planning and controlling select internal business factors to create desired risk resiliency. The approach facilitates in identifying and controlling factors that are responsible for internal risks and can influence averting and mitigating several external risks or disasters.

A Model for the Design of the User Experience

David C Chou, Eastern Michigan University; Amy Chou, Eastern Michigan University
This paper intends to study the concept of the user experience from the perspectives of system design and system practice. A user experience model is proposed in this paper as a framework for information system’s user interface design.

A Model of Advertising, Price and Inventory Decision: Variable Reduction Analysis

Sunantha Teyarachakul, School of Business, Grant MacEwan University
We analyze a deterministic inventory model over an infinite horizon, influenced by advertising and pricing. The advertising-demand model used in our study includes both additive and multiplicative functions with and without price effects. Our model can be used to suggest the optimal advertising expenses, and pricing and advertising policies.

A Model to Develop Smart Energy Infrastructure in Latin America

Jesus Alvaro Cardenas, UTEP; Leo Gemoets, west; Robert J Sarfi, Boreas Group
Since the liberalization of the energy supply activity in the 90’s, and the autonomy of regulation agencies, governments have been working with private investors to enhance this market. In this paper, we develop a model that presents elements to develop the infrastructure as foundation for smart energy provision in Latin-America.

A Multi Perspective Inter-disciplinary Communication System for Business Intelligence System Design and Development

Michael Albert Tomasura, Dakota State University; Surendra Sarnikar, Dakota State University, Madison, SD
The gap this research proposes to fill involves what kind of tools can help users with different views of data representation between the business and IT fields. This design science research will result in the development of a model and instantiation of an inter-disciplinary communication system for BI System development.

An Academic Green Computing Initiative

Michael J Magro, Shenandoah University
We relate the results of a green computing initiative at an academic institution designed to reduce print paper consumption. We also examine the influence of institutional cynicism and environmental dedication on the participants’ attitude toward the initiative.

Analysis of Ad-Supported eBook Sales Model

Li Chen, Fayetteville State University; linna du, 3617202093
Recently retailers are exploring ad-supported eBook models. While the ad-supported eBook increases retailers’ revenue, such strategy might discourage consumers. Using a game theory model, we explore whether the eBook retailer will be better off to adopt the ad-supported model and derive the equilibrium prices in both monopoly and duopoly setting.

Analyst Forecast and Performance of Bank Loan Announcing Firm

Shao-Chi Chang, National Cheng Kung University; MINGTSE TSAI, Department of Business Administration. National Cheng Kung University
Information signaling and monitoring hypothesis have been proposed to explain benefit in bank loan. However, firms announcing bank loans suffer long-run underperformance. We use the analyst forecast error to test effect of investor overoptimism on long run underperformance. We find analysts overoptimism causes the borrowing firms long-run underperform.

An Analysis of Leadership Networks in MIS Research

Ravi Behara, Florida Atlantic University; Robert Cerveny, Florida Atlantic University
This study analyzes the co-authorship networks in MIS research through social network analysis. Articles in ISR, JMIS and MISQ comprise the data set that is used in this study. Specifically, the networks of academic leaders are further explored by analyzing their sub-groups and the corresponding research topics.

An Analysis of the Benefits of Technology Implementation in the Healthcare Industry

Kevin Devine, Xavier University; Priscilla O’Clock, Xavier University
The healthcare industry has been slow to implement healthcare information technology (HIT) due to perceived barriers, one of which is the benefits derived. This paper summarizes case data from healthcare providers of diverse size and function and provides testimony to the benefits they have received from investment in HIT.

An Application of Project Management in the Solar Energy Industry

Steven W Schmidt, EverGreen Power & Electric; Timothy M Bergquist, Northwest Christian University
Optimizing solar photovoltaic (PV) systems installation with efficient, accurate scheduling of work flow and materials is critical to success. The following analysis characterizes PV installation processes and describes Gantt and PERT/CPM methods of scheduling. Future analysis will field apply these tools to generate increasingly accurate timeframes for tasks and projects.
This paper focuses on a single-supplier multiple-heterogamous customer network problem with the consideration of dynamic demand. We develop an effective algorithm for solving this problem. The performance of the proposed algorithm is evaluated through simulation of 100 consultative planning cycles with 10 time periods in each cycle.

An Empirical Investigation of RFID Drivers, Barriers, Implementation and Benefits

Pedro M. Reyes, Baylor University; John Visich, Bryant Universtity; Suhong Li, Bryant University
This research conceptualizes and develops four dimensions of RFID implementation (Drivers, Implementation Level, Barriers, Benefits) and tests the relationships between Drivers, Management Leadership, Implementation Level, Barriersn, Benefits. Data for the study were collected from 175 organizations and a separate structural equation model was developed for the current and future RFID implementers.
We argue that the approach to organizing IT has a positive effect on firm performance under certain conditions. We found that a centralized form of IT leads to positive performance effects when IT investment is high but a decentralized form leads to positive performance effects when firm diversification is high.

An Empirical Study of Multilingual Electronic Meetings Using Smart Devices

Milam Aiken, University of Mississippi; Tobin Lindblom, Northern State University; Mina Park, Northern State University
In this study, groups used mobile, smart devices in a comparison with desktop computers to discuss a topic in multilingual meetings. Results showed that there was no significant difference between the two types of meetings in terms of comprehension, ease of use, and usability.
This study investigates the determinants of CRM implementation success. It develops three alternative CRM implementation success models that identify the relationships among business case alignment, project coordination, customer data technology, staff readiness, and CRM implementation success. The three models are tested empirically using survey data obtained from U.S. manufacturing firms.

An Examination into the Advertising-Production Interface:Some Theoretical, Numerical and Empirical Results

Hani I Mesak, Louisiana Tech University; Abdullahel Bari, Northwestern State University; Qin Lian, Louisiana Tech University
The literature reveals contradiction between theoretical and empirical results regarding the superiority of an advertising pulsation to its uniform counterpart. To reconcile the above difference, this paper offers a resolution rooted within the operations function of the enterprise based on the convexity of the shape of the production cost function.

An examination of patients’ privacy concerns and intention to use Medical Image Exchange Center in Taiwan

I-Chiu Chang, Institute of Information Management, National Chung Cheng University; Hsiao-Ting Tseng, Institute of Information Management, National Chiao Tung University, Taiwan; Won-Fu Hung, Department of Information Management, Wu Feng University; Hsin-Ginn Hwang, Department of Information Management, National Chiao-Tung University, Taiwan
The Image exchange center (IEC) was established by Taiwan DOH in 2009 to accelerate the adoption of EMR. Do patients accept the IEC? The primary purpose of the study is to examine patients’ information privacy concerns (IPC) and their intention to use Medical IEC.

An Exploratory Study of Complex Social Systems through Simulation

Ganesh D. Bhatt, morgan state university; sandip c patel, morgan state university
Understanding complex systems that examine micro-level activities to understand macro-level problems is an important area of inquiry. For example, knowledge of micro-level decisions by city residents can shed light on social segregation. Through simulation, we show how social segregations in a city take place as a result of small decisions.

An Exploratory Study of Female Representation in the IS/IT Field

Erastus Karanja, Morgan State University; Jigish Zaveri, Morgan State University
This exploratory study uses objective firm level longitudinal data to study the representation of women across the spectrum of graduation rates to top management positions. The results of this study are beneficial to educators and practitioners who can influence the education, training, and hiring of women IT leaders.

An fMRI Study of Followers Reactions to Moments with Resonant, Effective Leaders from Their Lives versus Dissonant Leaders from Their Lives

Richard E Boyatzis, Case Western Reserve University; Anthony Jack, Case Western Reserve University; Joann Quinn, University of South Florida/Polytechnic
An fMRI Study of Followers Reactions to Moments with Resonant, Effective Leaders from Their Lives versus Dissonant Leaders from Their Lives
This paper describes how problems with a MBA core course were addressed and reversed with a change in orientation and the addition of a service learning component. The innovations, which could be adopted by most schools, have strengthened the program and added benefit to the students and to the community.

An Information Processing Perspective of Process Management: Evidence from Baldrige Award Recipients

Matthew W Ford, Northern Kentucky University; James R Evans, U CIncinnati; Suzanne S Masterson, U Cincinnati
Process management is proposed as a strategy for coping with information processing requirements under conditions of uncertainty. Exploratory analysis found processes of Baldrige recipients generally less mature than the integrated ideal, suggesting that high-performing organizations are likely to limit process management efforts to degrees that fit their information processing needs.

An Information Processing View of the Impact of Product Complexity on Supply Chain Delivery Performance

Prashanth Anekal, University of Toledo; Monideepa Tarafdar, The University of Toledo
Information processing view is used to examine the role of inter-organizational systems (IOS) in dealing with the impact of product complexity on supply chain delivery performance. Transactional IOS and Relational IOS are proposed to attenuate the negative effects of product complexity on supply chain delivery speed and reliability respectively.
This innovative program brings together students from arts, engineering and business to address real-world sponsored projects. In addition to project work, students receive formal training in self-assessment, team building, presentation skills, and innovation in general. Results indicate a very high level of satisfaction from students, sponsors and faculty.

A Note on Modeling Service Capacity Allocation in a Heterogeneous Market

Hongkai Zhang, East Central University; Hani I Mesak, Louisiana Tech University; Jiehui Ma, University of Wisconsin-Whitewater
A mathematical programming model is formulated and then analytically solved in this paper for the problem of allocating service capacity in a multi-segment market by a monopolistic service provider. The impacts of the size and price sensitivity of a segment are also examined.

Ant Colony Optimization for Index Fund Problem

Ashutosh Nigam, Indian Institute of Management Lucknow; Yogesh Agarwal, Indian Institute of Management Lucknow
The Index Fund problem is defined as: given a set of stocks in the benchmark index, the objective is to choose few stocks from this set, such that the portfolio mimics the market index itself. We propose an algorithm based on the Ant Colony Optimization to solve the problem.

Antecedents of Supplier Innovation: The Impact of Desorptive Capacity

Constantin Blome, Center for Operations Research and Econometrics, Université catholique de Louvain (UCL); Christoph Bode, Swiss Federal Institute of Technology Zurich (ETHZ); Felix Sommer, Université catholique de Louvain
As our understanding of how buying firms foster supplier innovation is inchoate, we focus on how buying firm knowledge transfer and feedback to suppliers affects supplier innovation. We call this capability supplier desorptive capacity. We complement existing literature on absorptive capacity and supply chain learning by exploring a European dataset.

A Patient-Centric Self-Care Telemedicine for Chronic Disease Management

Muhammad A Razi, Western Michigan University; Han Bernard, Western Michigan University; J Michael Tarn, Western Michigan University
In this paper, the background of chronic disease management and its findings are provided, followed by a review of telemedicine and its accomplishments in support of home care, in particular, for patients with chronic disease. To enhance the capacity of existing telemedicine, a framework/model is proposed with necessary details.

Applying Analytical Modeling to the Decentralization of Homecare Services

Keith Willoughby, Edwards School of Business, University of Saskatchewan; Pegah Abbasi, University of Saskatchewan; Ashok Patil, University of Saskatchewan
We develop an optimization model to investigate the decentralization of homecare offices. Management has observed that staff members are incurring lengthy travel distances in driving from the current office location to client homes. We inform managerial decision-making by demonstrating how cost factors impact location planning.

Applying Multi-Trait Multi-Method Approach in Supply Chain Management Research: An Empirical Illustration

Abirami Radhakrishnan, Morgan State University; Dessa David, Morgan State University
Many researchers have examined the impact of supply chain integration on buyer and supplier firms. There is an ongoing debate that there could be asymmetric distribution of benefits. Instead, we can examine the joint capabilities of buyer – supplier dyad using MTMM approach. We review this approach and provide empirical support.

A Preliminary Study of the Robustness of Three Different Confidence Intervals for Cronbach’s Alpha

Louis William Glorfeld, University of Arkansas; Doug White, Roger Williams University
Three different methods of constructing confidence intervals for Cronbach’s alpha instrument reliability measure are compared for their performance. Different conditions which both meet and violate the underlying assumption of normality of the instrument’s item distributions are studied by means of a limited simulation study.

A Production Base-Stock Policy in the Presence of Uncertainty

Ching-Chin Chern, National Taiwan University; Teng-Wei Chen, National Taiwan University; Ling-Chieh Kung, University of California, Berkeley
This study presents a stochastic model and solves the model using simulations to compare the impacts due to the different production strategies and different inventory policies. This study also proposes a heuristic algorithm, called the Leader’s Base-Stock Policy Algorithm (LBSPA) to solve this problem efficiently and effectively.

A profile of OR-GIS journal publications: History and trends

Avijit Sarkar, University of Redlands; Hindupur Ramakrishna, University of Redlands; Bindiganavale Vijayaraman, The University of Akron
This research analyzes approximately 300 articles that focus on applications of Geographical Information Systems (GIS) to solve complex problems in Operations Research (OR). From 1990 – 2010, we find an increasing level of activity in this research area. However the overall footprint of GIS in mainstream OR journals is negligible.

Are online community citizenship behaviors bounded by individual differences? A Multilevel Investigation

Hsuan-Yu Hsu, National Tsing Hua University; HsiuJu Rebecca Yen, National Tsing Hua University
Using a multilelvel model, this study examines whether prosocial values, exchange ideology, and a group-level members citizenship behaviors (MCBs), influence consumer online community citizenship behaviors (OCCB). The findings from 340 members (of 34 online communities) confirmed all predictors’ influences while MCBs weakens the effect of exchange ideology on OCCB.
First I focus on the linkages between heterogeneity in team tenure and functional background and cognitive diversity, which is divided up as value and goal preference diversity. Then, I explain how cognitive diversity relates to strategic decision speed and how this relationship may be affected by environmental dynamism.

Assessing the Impact of E-Commerce Business Value –An Empirical Investigation

Aurelia Nicholas-Donald, University of Texas at El Paso; Adolfo S. Coronado, Indiana University – Purdue University Fort Wayne; M. Adam Mahmood, University of Texas at El Paso
Assessing the impact of variables on e-commerce business value has been challenging. The present research attempts to demonstrate the impact of antecedent variables. We develop an e-commerce business value model. It then generates a set hypotheses based on the model. The hypotheses are grounded using the e-commerce business value literature.

A Study of Inventory Management Efficiency and Firm’s Profitability

Seungjae Shin, Mississippi State University, Meridian; Kevin L. Ennis, Mississippi State University, Meridian; Dustin Odom, Mississippi State University, Meridian
This paper examines financial performance data for US firms in the retail and
manufacturing industries. The relation between inventory management efficiency and company
profitability is investigated, and we find that fewer days in inventory is associated with higher
firm profitability.

A study of the impact of national culture on individual conflict management preferences and ethical decision making: US versus Jamaica

Stephen J McGuire, California State University, Los Angeles; Dinah M. Payne, University of New Orleans; LILLIAN Y FOK, UNIVERSITY OF NEW ORLEANS; KWOK K KWONG, California State University, Los Angeles
We explore the cultural dimensions of two cultures: Jamaica and the United States as it relates to individual conflict management preferences and their ethical decision making process. MANOVA results indicated differences among US and Jamaican subjects in terms of some cultural dimensions, individual conflict management preferences and ethical decision making.

A Study on the Determinants of Transport Modal Selection in Global Supply Chains

Jian-yu Ke, University of Wisconsin-Eau Claire; Robert Windle, University of Maryland College Park; Chaodong Han, Towson University; Rodrigo Britto, University of Los Andes
This study proposes that the decision maker of the modal choice aims to maximize its own profit and considers revenue and cost drivers when making the modal decision.

A Theory-Based Framework for Examining the Role of Flexible Systems in IT-Outsourcing Collaborative Partnerships

Ali Tafti, University of Illinois at Urbana-Champaign; Mohammed H. Tafti, Hofstra University
We discuss how three major theoretical perspectives can provide insight into why flexibility of business processes enabled by IT, or flexible IT systems, render close inter-firm collaboration even more valuable in IT outsourcing partnerships. Namely, we draw upon the theoretical perspectives of contracting, coordination, and dynamic capabilities.

A Trend Analysis of Information Systems Sourcing

Fernando Parra, University of Texas at El Paso; Peeter J. Kirs, University of Texas at El Paso; Godwin John Udo, UTEP
Drawing from previous analyses made in the discipline of information systems sourcing, this study focuses on the examination of relevant construct relationships found in the literature within the last twenty years from various journals. This paper describes the comprehensive trend analysis that will be conducted and presented in this discipline.
Augmented learning is defined as value-added learning rather than just blended or hybrid or just completely online. Value-added elements include online quizzes with time-delayed feedback, asynchronous feedback and grading of homework and posting of answer key, talking Excel templates and video lectures and online homework sessions.
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Being the Lógos: Toward a Theory of Affective Self-Leadership

Roger Alan Voss, Epicor Software Corporation
This paper proposes a model of affective self-leadership based on Neck and Manz’s model of thought self-leadership. While cognitive self-leadership relies on visualizing concrete actions to guide performance through premeditated thoughts, affective self-leadership seeks to visualize and enunciate abstract representations of identity by reference to religious, philosophical, and scientific themes.
This study investigated the benefits of mindfulness meditation on emotional intelligence, general self-efficacy, and perceived stress. Mindfulness meditation was found to associate positively with emotional intelligence. It also negatively affected perceived stress directly and indirectly through emotional intelligence. However, the effect on general self-efficacy was only mediated through emotional intelligence.

Best Practices in Environmentally Sustainable Service Innovations in the Hospitality Industry

Maria-del-Val Segarra-Ona, Universitat Politecnica de Valencia; Angel Peiro-Signes, Universitat Politecnica de Valencia; Spring Han, Cornell University; Timothy Chen
This presentation will provide several examples of best-practices in sustainable service innovations in resorts and their impact on customer satisfaction. The information presented during this presentation is based on both in-depth case studies and also on actual practices reported by approximately 100 resorts located in the United States.

BPM at Call Centre Operations: A Credit Card Perspective

Samsul Islam, University of Auckland; M Daud Ahmed, Manukau Institute of Technology; Muhammad Islam, Alphapharm Pty Ltd.
This research studies the business process management approach that incorporates automation in call centre operations of the credit card department of an internationally reputed bank operating in a developing country. This paper presents both the previous and new business processes, and discusses benefits and shortcomings of the new initiatives.

Business constraints and the performance of micro and small manufacturing firms in India

Amit Das, Qatar University; Shobha Das, Qatar University
We analyze survey data from India’s small manufacturing firms in 2002 and 2006 to examine the effect of changes in regulatory policies, legal/ethical environment, access to capital, taxation, and infrastructure. Using capacity utilization to measure firm performance, we find that SME manufacturing businesses fared worse in 2006 than in 2002.

Business Process Complexity and IS Audit Service Quality: An Enterprise System Perspective.

Joseph Nwankpa, Edinboro University of Pennsylvania; Yaman Roumani, Eastern Michigan University
The paper contends that as business process complexity increases in an enterprise system environment the IS audit service quality will witness a corresponding decrease as IS auditors will grapple with understanding the business process hence lowering their expectations on audit reliability, assurance, empathy, and responsiveness.

Business Process Management of Credit Cards Operations: A Discrete Event Simulation Approach

Samsul Islam, University of Auckland; M Daud Ahmed, Manukau Institute of Technology; Muhammad Islam, Alphapharm Pty Ltd.
This paper presents a case study of a bank using Simulation within the context of a Process Management approach to redesign a critical function within its credit cards department to improve processing system. Simulation models of the current and proposed process are developed to understand the relationship between productivity measures.

Business Strategy, Cloud Computing, and Supply chain Management: A Synthesis of Resource-Based View and Social Capital Theory

Qing Cao, Texas Tech University; Dara Gale Schniederjans, Texas Tech University; Jason Triche, Texas Tech University; Marc J Schniederjans, University of Nebraska-Lincoln
Using case study, our analysis found business strategy impacts the way companies use cloud computing technology. Further, we found cloud computing technology is positively associated with information sharing (with trust as a moderator), which ultimately impacts supply chain performance.
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Can a framework under pressure explain Green SCM strategy?

Asghar Sabbaghi, Indiana University South Bend; Ganesh Vaidyanathan, Indiana University South Bend
A five pressure framework for green supply chain management is presented in this paper. The framework includes pressures applied from suppliers, customers, internal, external, and supply chain performance of organizations and is used to explain the green supply chain strategy.

Can Past Predict Future?: Optimization of user interaction for wireless drive-through (WDT) applications

Yi Guo, University of Michigan — Dearborn; Qiang Zhu, University of Michigan — Dearborn
WDT applications are services that run on in-vehicle computing devices to provide driver the choices to place orders ahead of time. These devices are small in screen size and user interaction with the devices should be the minimum for safety concerns. A shortcut strategy considering user past behavior is proposed.

Carbon Mitigation and Competition

Zachary Gillerlain, University of Cincinnati; Michael Magazine, University of Cincinnati
We consider two firms in a single product, carbon-regulated environment. We determine the optimal number of stores for each firm and we quantify the carbon impact of competition. Then we compare the actions of the firms to the actions that would be employed by a social planner under several carbon-mitigating policies.

Career Choice Factors of Job Seekers and the Search for Employment in Small Businesses

Seung Hoon Jang, Bloomsburg University of Pennsylvania; Terrence Sebora, University of Nebraska
In this study, career choice factors which make job seekers begin to search employment opportunities in small businesses are examined. Three types of career choice factors are hypothesized as the major determinants encouraging or discouraging job seekers to consider working for small firms. PLS-SEM was employed to empirically examine these influences.

Case Study Using Quantitative Methods for Decision Making: Tom Lehrer Motors F&I Profitability

Jeffrey A Lanz, Sheppard Motors; Timothy M Bergquist, Northwest Christian University
Selling Finance and Insurance (F&I) products are essential to the financial health of an automotive dealership. This paper presents a simulation model designed to help in forecasting the financial results of the F&I department. This paper also details the practical applications the simulation was used for in the dealership.

Cellular Phone Usage across Nations: The Quest for a Best-fit Model

Madison Ngafeeson, University of Texas Pan American
Mobile phones are eclipsing landlines in many countries to become an important social and business tool. Research suggests that this technology can bridge the digital-divide. With ever-growing usage, even best use-models may become outdated. This study investigates usage in three countries using the TAM and the uses and gratifications theory.

Challenges and Opportunities for Logistics Standardization in Asia-Pacific Countries: A Descriptive Case Study

Hokey Min, Bowling Green State Universoty; Hyun-Jeung Ko, Kunsan National University; Yong-Kon Lim, MOERI; Jong-Won Park, MOERI; Yong Kap Cho, KIMST
Based on case studies, this paper examined the current logistics practices of China and Korea, identified the lack of logistics standardization as the sources of their logistics inefficiency, and then developed theoretical underpinnings of logistics standardization and its managerial implications for MNFs which are engaged in global logistics activities.

Classification Of Customer Complaints Using Latent Dirichlet Allocation

Leticia H. Anaya, University of North Texas; Nicholas Evangelopoulos, University of North Texas
The classification performance of Latent Dirichlet Allocation (LDA), a relative new text analytics method, was compared to humans in the classification of unstructured customer comments. The results indicate that humans barely outperform LDA, suggesting LDA as a viable option for the automatic processing of large collections of documents.

Cloud-based SCM Services for Improving Material Flow of Key Component and Finish Product of High-Tech Industry

Seung-Jin Ryu, Waseda University; Kageshisa Nakayama, Waseda University; Hisashi Onari, Prof.
Severe demand change is one of the important characteristics of key component market of high tech industry. Collaboration which includes essential information sharing and core operations coordination is indispensable for achieving efficient SCM and maximizing SC profits. We suggest Cloud-based SCM services to support collaboration among the SC community.

Cloud Computing: Supply Chain Applications and Implementation issues – An Agent Based Simulation Approach

Yang Yu, Texas Tech University; Dara Gale Schniederjans, Texas Tech University; Qing Cao, Texas Tech University
We investigate the impact of cloud computing on bullwhip effect and supply chain performance. Using multi-agent simulation, we find that cloud computing provides an effective solution to reduce bullwhip effect and improve supply chain performance in a 4-tier supply chain via savings of up to 105% inventory and backorder cost.

College students’ spending patterns: Does Business Education matter?

Yuh Jia (Mike) Chen, Palm Beach Atlantic University
This study examines university students’ resource allocation behavior after gaining hypothetical one million dollars. We argue the business education at college has impact on students’ resource allocation intentions. Results were discussed in light of the money spending patterns from education, gender and investment risk tolerance.

Combining Risk Estimates for Binary Outcome Events in Project Management

Herb Remidez, University of Dallas; Richard Miller, University of Dallas
Managing risks is an important part of project management, but obtaining probability distributions from multiple experts can be costly. A less expensive alternative is to use single point probably estimates to derive a probability distribution. This study compares a new method for combining probability estimates to binary events.

Community Behaviors among Engineering Communities of Practice and their Relationship with Leadership

Mary R Lind, North Carolina A&T State University; Jacqueline B Saldana, North Carolina A&T State University
The existence of leadership dynamics such as embedded leadership roles, mentoring, and shared leadership produced increased motivation, trust, expert and referent power, empowerment, self-efficacy, dyadic relationships, and empathy. Simultaneously, the existence of defective leadership dynamics contributed to the demoralization and decreased performance of CoP members.

Comparing the Link between Organizational Culture and Effectiveness across Regional Locations

Michael Naor, George Mason University; Janine L Sanders Jones, University of St. Thomas; Ednilson S Bernardes, Georgia Southern University; susan M Meyer Goldstein, University of Minnesota; Roger Schroeder, University of Minnesota and Tilburg University
Grounding on the resource-based view of the firm, analysis of 238 plants from eight countries shows that different cultural types in East and West regions emerge as important factors, dependent on the aspect of effectiveness pursued.
This study surveys business major college students on their usage of traditional media, email and new media in business communication. We find that email and new media are consistently ranked after face to face meeting, as the second and third most frequently used communication channels by students.
This article compares lean manufacturing (LM) concurrent engineering method of new product development principles. Statistical results also indicate compared with conventional companies, LM organizations are able to develop new products with 63% better quality, 52% less development time, 45% less development cost, and 36% less manufacturing cost.

Competition Increases Prices: The Case of Intermediate Accounting Textbooks

Sheldon Ray Smith, Utah Valley University; Kevin R Smith, Utah Valley University
Even though there is significant competition in the textbook publishing industry, textbook prices continue to rise at rates well above the inflation rate. This paper explores the factors that lead to increased prices of intermediate accounting textbooks caused specfically by competition.

Complex Task Training and Tacit Knowledge Transfer in Technology-Enabled Peer Assessment Environment

Dmytro Babik, University of North Carolina at Greensboro; Hamid Nemati, UNCG; Eric W. Ford, University of North Carolina at Greensboro
Despite popularity and validity of peer assessment techniques, several critical limitations are present in existing designs of IT-enabled peer assessment systems. These limitations are discussed and Double-Loop Mutual Assessment (DLMA) method is presented and justified as a novel technique for acquiring and assessing complex task competencies through social practice.
In this paper, we compute Thompson-Thrall (1995) nonlinear efficiency measure and radial efficiency measures of CCR (Charnes et al., 1978), BCC (Banker et al., 1984), CCR/AR and BCC/AR (Thompson et al. 1992) relative to an ‘ideal reference’ and show a contrast, in an application to a set of banks.

Conjoint Analysis of E-Tailer Quality: Reliability, Predictive Validity and Other Considerations

Rose Sebastianelli, University of Scranton; Nabil Tamimi, University of Scranton
Conjoint analysis is used to determine the relative importance of five factors (reputation, site usability, security, delivery, and customer support) on electronic retailer (e-tailer) quality. Results on the reliability and predictive validity of the estimated individual conjoint models are presented. Caveats in using conjoint for this purpose are considered.

Consumer Inertia Matter in the Context of Online Shopping:Social Identity Approach

Shih-Chieh Fang, National Cheng Kung University; Ching-Ying Huang, No.1, University Road, Tainan City 701, Taiwan (R.O.C.); YING-KAI LIAO, Department of Business Administration, National Cheng-Kung University, Taiwan
This empirical study is based on social identity theory, and aims to highlight the potential impact of customer’s inertia in the context of online service recovery. Analyses of the data from China, results demonstrate that consumer inertia influences on the relationship of consumer-brand identification to brand personality and repurchase intention.

Consumer Markets for Remanufactured Products: Empirical Evidence and Economic Models

James Abbey, The Pennsylvania State University; Joseph Blackburn, Vanderbilt University; Daniel Guide, Pennsylvania State University; Anton Ovchinnikov, University of Virginia
When considering remanufactured products, do consumers follow the typical principle of ‘cheaper is better’? Do such consumers demonstrate homogeneous price-taking behavior? This research addresses these and other questions in relation to consumer markets for remanufactured products. Insights derive from triangulation of empirical investigations and tightly coupled economic modeling.
This study tries to find out the social reasons behind adolescents’ different tendencies in the utilization of product labels. The result shows that there is a significant positive correlation between adolescents’ consumption interaction with their parents and use of product labels.The moderation effects of adolescents’ social network also been supported.
The purpose of this investigation is to review contemporary issues impacting project managers in the twenty-first century. It reviews key business areas of globalization and cross-cultural challenges, technology, organizational structure, educational and professional development, and knowledge management areas related to project management.

Content Analysis of E-book Reviews

Shilpa Balan, University of Mississippi; Sumali Conlon, University of Mississippi
We analyze users’ opinions of e-books namely Amazon, Google, and Apple. The online e-book reviews are extracted semi-automatically using our experimental system. We analyze why most e-book buyers prefer e-books over the printed books. We also evaluate the trade off of e-books compared to the printed ones using content analysis.

Contextual Influences on Managerial Attitudes toward Supplier Integration: A Cross-Cultural Study

Yang Yang, Arizona State University; Thomas J Kull, Arizona State University; Abraham Y. Nahm, University of Wisconsin – Eau Claire; Benbo Li, Chongqing University
Studies show the benefits of supplier integration, but negative attitudes toward integration exist. Research, however, is lacking as to what influences such attitudes. Using the theory of reasoned action, we conduct a cross-cultural study to investigate how various contextual drivers interact to affect managers’ attitudes toward supplier integration.

Continuance Model Incorporating Personal Innovativeness in Information Technology

June Lu, University of Houston-Victoria; Chang Liu, Northern Illinois University
This paper proposes a second-stage model of continuance intention toward mobile Internet data services, based on the latest expanded IS continuance theory in the literature. Our argument is that personal innovativeness in information technology (PIIT) should be studied as antecedent for disconfirmation, post-usage beliefs, satisfaction and attitude.
This paper describes how assessment can be used to continuously improve an accounting information systems course. Specifically, two semester results are compared for student performance. This paper should provide invaluable insight to other instructors and universities that are considering launching assessment programs.

Controlling the Threats that Road Warriors Pose to Information Systems Security

Warren W. Fisher, Stephen F. Austin State University; Charlotte A. Allen, Stephen F. Austin State University
Information systems are threatened by “road warriors” and other employees whose computers and other accessories are used outside the protection of the organization’s firewall and then are brought back inside. The increasing use of “cloud computing” adds to the risks. Specific threats are discussed along with recommendations for reducing them.

Coordination, Cooperation, and Collaboration: Defining the C3 Framework

Breanna Weaver, Bryant University; John Visich, Bryant Universtity; Christopher J. Roethlein, Bryant University
Based upon current supply chain research, this paper aims to fill the current void in supply chain literature by defining coordinative, cooperative and collaborative relationships within the realm of external supply chain partnerships. In addition, we identify the most prevalent characteristics and differences between each “C” in this phase model.

Correlations Among Various Forecast Accuracy Measures

Luh Yu (Louie) Ren, University of Houston – Victoria; Peter Ren, University of North Texas
Linear correlations among various popular forecast accuracy measures are investigated through simulation by applying simple moving average (SMA) methods to i.i.d. normal time series. Analysis results suggest that the popular Mean Relative Absolute Error (MRAE) is not recommended for practical applications of measuring forecasting accuracies.

Cross Evaluation of the ICT-Development Index

JESUS F MATUS, west; Leo Gemoets, west; Jose H Ablanedo-Rosas, west; Alex J Ruiz-Torrez, west
This paper introduces an innovative cross evaluation based on Data Envelopment Analysis model as alternative approach to measure the IDI.

Crowdsourcing: towards a unified definition

Hamed Tajedin, Schulich School of Business
Crowdsourcing is hot in practice and increasingly attractive to researchers. However, various attempts to describe the phenomenon have failed to provide consensus. A comprehensive review of existing crowdsourcing definitions reveals four key elements that characterize the concept. These elements are then synthesized to construct a unified definition of crowdsourcing.
We designed and tested a course project assignment that provided students with opportunities to virtually collaborate with Chinese college students on international business related research papers. The process to develop and empirically verify an instrument to measure student global Competence was also discussed.
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Delivering Superior Quality Through Supply Chain And Marketing Integration: Constructs And Propositions

Pinar Martin, Cranfield School of Management; Janet Godsell, Cranfield School of Management
The impact of perceived quality on financial performance has been established in the literature. This research investigates the roles of supply chain and marketing functions. Authors identify the constructs and develops a theoretical framework to identify how supply chain and marketing integration can drive superior quality performance.

Deploying Sustainability at Solea

Sinan Erzurumlu, Assistant Professor
Solea‘s sustainability performance measurement was being developed into a web-based performance dashboard for site managers and client representatives. At the time, Solea management believed the new dashboard would be a critical component to the implementation of the company‘s sustainability strategy.

Design of Content Delivery Mechanisms: Mobile and Web Approaches

Yuwen Chen, University of Rhode Island; Hong Guo, University of Notre Dame; Sean Marston, Western Kentucky University
People with mobile gadgets have more frequent information access than people accessing information through computers. We investigate how information servers choose to deliver information to users and optimize the profit while the users have different information processing utilities from different accesses. We derive the conditions for each information delivery method.

Design of Supply Contracts for On-Time Delivery Performance Improvement

Tinglong Dai, Tepper School of Business, Carnegie Mellon University
Motivated by the flu vaccine industry, we consider a supply chain facing three sources of uncertainty: design, delivery, and demand. We design optimal contracts that motivate the manufacturer to choose optimal timing and quantity of production by trading off delivery advantage of early production against informational advantage of late production.

Detection of Multiple Dimensionalities in Textual Data

Nicholas Evangelopoulos, University of North Texas; Triss Ashton, University of North Texas
Dimensionality of large document collections is often detected from elbow points in eigenvalue scree plots extracted through latent semantic analysis. In the presence of multiple dimensionalities, as is frequently the case with textual data, the single change-point assumption may fail to produce accurate dimensionality estimates. We propose multiple dimensionalities.

Determinants for Small Business Website Structures

Tim Klaus, Texas A&M University-Corpus Christi; Chuleeporn Changchit, Texas A&M University – Corpus Christi
This study aims at exploring the factors related to the implementation of E-commerce websites by small business owners. Through a survey to small businesses, this study examines E-commerce websites as it pertains to small businesses.

Determinants of Social Media Satisfaction and Usage: The Moderating Effect of Access Method

Jeen-Su Lim, The University of Toledo; Kee-Sook Lim, The University of Toledo; John H Heinrichs, Wayne State University
This research develops and tests a conceptual model that captures the relationships among perceived social media characteristics, attitude, satisfaction, and usage. This study tests the moderating effect of the users’ access method on these relationships. The LISREL results show significant moderating effects of the users’ access method on the relationships.

Developing an Assessment Framework for Managing Sustainability Programs: A Fuzzy Analytic Network Process (FANP) Approach

Chinho Lin, National Cheng Kung University; Christian N. Madu, Pace University; Chu-hua Kuei, Pace University; Hua Ling Tsai, National Cheng Kung University; Kuai-ni Wang, National Cheng Kung University
This paper applies a Fuzzy Analytic Network Process in supplier selection based on the Triple Bottom Line. A case study is used to illustrate the framework. The results show that product design for sustainability and green supply chain management are the most important factors in supplier selection.

Developing Offshoring Operations Capabilities: A Dynamic Capabilities Approach

Vilmar Antonio Goncalves Tondolo, Universidade de Caxias do Sul; Hale Kaynak, The University of Texas Pan-American; Claudia Cristina Bitencourt, Universidade do Vale do Rio dos Sinos
The main objective of this study is to understand how companies develop offshoring operations capabilities through Dynamic Capabilities processes. Our main research outcomes are the role of dynamic capabilities elements (paths, positions, processes, and firm-specific DC processes) in the development of capability to manage and implement offshoring operations.
Although the literature clearly indicates that supplier involvement can be critical to a focus firm’s new product and process innovation, the role of supply management in these innovation projects is not clear. We define the supply management’s roles in innovation and develop a maturity model of such roles.

Development of an Apple Application To Enhance Student Learning Outcomes

Dothang Truong, Embry-Riddle Aeronautical University
The purpose of this research is to examines the role of smartphone apps in educational development and develop an Apple app for business majors. This app is one of efforts to incorporate technologies in teaching and learning in order to eliminate barriers to educational attainment.

Distant yet Near: Interdisciplinary Collaboration and Learning between Engineering and Business Students through Socially Responsible Projects

Monica Adya, Marquette University; Bryan Temple, Glasgow Caledonian University; Donald Hepburn, Glasgow Caledonian University
This paper describes a pedagogical offering built upon collaboration between undergraduate US-based business and UK-based engineering and product design students. Students work with remotely situated, significantly diverse teams on a socially responsible product. Teams learn to accommodate disciplinary tensions and cultural, time zone, and systematic differences.

Distractors that are Too Distracting in Multiple-Choice Questions

John Russell Dickinson, University of Windsor
Distractors are the incorrect answer options in multiple-choice questions. Questions having too distracting distractors are candidates for revision. The incidence of such questions in a published question bank is a criterion for evaluating that bank. This research also provides a pro forma and norms for similar analyses of other question banks.

Diversification Strategy in Small and Medium-sized Retail

Zhen Li, Middle Tennessee State University
The purpose of this paper is to assess the likelihood that small and medium-sized (SME) retailers diversify their business with the support of Internet and advanced information technologies. The goal is to understand how to match the motives and requirements for diversification with SME retailers’ ability under the Internet applications.

Does Personality Matter to Group Judgment Task Performance and Appropriation of Collaborative Technology Utilization?

Yu Zhao, University of Wisconsin-Milwaukee; Keshavamurthy Ramamurthy, Professor
Both task-technology fit and user appropriation of technology have significant effect on task performance. In this research, we investigate the relationship of the five-factor model (FFM) of personality-through the Fit-Appropriation Model (FAM)-to group task performance within different group support systems (GSS) configurations in the context of judgment tasks.

Doing More with Less: Building Capabilities for Sustainability Business Models

Jean D Kabongo, University of South Florida, Sarasota
We investigate capabilities developed by firms using waste reclamation to build competitive advantage and sustainability business models. The study identifies these capabilities as innovation and technological development; control of waste material flows; adjustment in human resources; management of environmental constraints; interconnectedness; higher-order learning; and development of new partnerships.

Do not throw ugly products online – Examining the effect of product aesthetics on consumers’ online shopping experiences

Chenyan Xu, University of North Texas; Daniel Peak, University of North Texas; Victor Prybutok, University of North Texas
This paper found that product color appeal positively influences consumers’ perceptions of website usefulness and enjoyment, as well as online trust. Consumers’ perceived website usefulness and online trust subsequently influence their attitudes toward the e-commerce websites.
The current study attempts to present a process model to examine the influence of perceived corporate social responsibility motives and perceptions of consumers on corporate reputation. We introduce a new construct called corporate genuinity .

Downloading Music: A Disruptive Innovation examined by Technology Acceptance Model

Vafa Saboorideilami, University of Toledo; Stephen K. Callaway, University of Toledo
This study integrates the disruptive innovation theory and technology acceptance model to propose a conceptual model for understanding the consumer behavior in downloading digital music, and subscribing to online music stores. Online surveys with college students and empirical analysis will be performed to test and analyze the proposed conceptual model.
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The paper applies anthropological and sociological approaches to describe how the four approaches to sustainability development have impacted the development policies and programs of bilateral and multilateral organizations, corporations and industrially developed countries. Accordingly, accounting systems have been developed to codify and report these trends in sustainability development.

Economically Optimum Acceptance Sampling Plans Depending On How Rejected Lots Are Handled

Yiannis Nikolaidis, University of Macedonia; Theodoros Kaskalis, University of Macedonia
Although rejected lots during Acceptance Sampling (AS) are submitted to 100% inspection, sometimes its units are sold at a discount/cannibalized/recycled/landfilled (in the worst case). We develop several formulations which can contribute in the determination of the optimum AS plans and the optimal average total quality cost corresponding to these plans.

Effectiveness of Supplier governance: A Transaction Cost Economics Analysis

John Wacker, Arizona State University; Chenlung Yang, Chung Hua University; Chwen Sheu, Kansas State University
This study examines how buying organizations govern supplier contracts to improve manufacturing and financial performance. A conceptual model is developed to decipher the relationships between precontract conditions, governance mechanisms, and performance. The SEM results indicate that contractual and relational governance facilitates manufacturers to leverage their resources to improve their performance.

Effective Planning and Improvisation in Disaster Relief Supply Chain Management

Joshua Strakos, Student; Wynne Chin, Sogang University and University of Houston
Global disasters have taken a tremendous humanitarian and economic toll. Effective relief requires efficient management of quickly formed supply chains in rapidly changing and uncertain environments, which requires both planning and improvisation. Factors which may improve the effectiveness of planning and improvisation to help organizations efficiently use resources are presented.

Effect of Security Breaches on Operating Performance: Evidence from Financial Institutions

Shofiqur Rahman, University of Texas at El Paso; Godwin John Udo, UTEP; Fernando Parra, University of Texas at El Paso
The main purpose of this paper is to investigate the operating performance of financial firms that experienced information security attacks. Our findings suggest that breached firms experience an increase in assets, a decrease in sales, and an increase in operating expenditure in the quarter immediately after the security breaches

Effects of product modularity and complexity on buyer-supplier relationship

Santosh K Mahapatra, Clarkson University; Paolo Barbieri, University of Bologna
Using dyadic case studies, this research explores the impact of component (product) modularity and complexity on buyer-supplier relationship. The study develops a nuanced understanding of buyer-supplier relationships by accounting for the distinct contingencies in the product architecture.

E-Government Adoption: An International Perspective

Mohammad I Merhi, University of Texas Pan American; Madison Ngafeeson, University of Texas Pan American
This study examines the e-government adoption in 192 countries across in the last decade. The panel data obtained is going to be analyzed to evaluate the state of e-government diffusion and recommendations are then made. Results and findings of this study will be presented at the conference.

E-Government: Some Factors for Successful Implementation

Mehdi Sagheb-Tehrani, Bemidji State University
There are many different benefits that a government can get from developing an e-government. There is a need to put forward a conceptual model focusing on steps towards implementing more successful e-government projects. The paper argues that several key success factors are appropriate for e-government implementation.

Electronic Customer Relations in Supermarkets and Grocery Stores

Anna Burdg, University of West Floria; June Wei, University of West Florida
This paper developed an electronic customer chain model and a set of electronic business items. Data were also collected to analyze the patter of implementation on these items in the top US companies. The results will help to enhance the customer relations in the supermarkets and grocery stores electronic business.

Electronic Health Information Exchange: HL7, XML, HIPAA and Standardization

Joshua Feiser, Northern Kentucky University; Teuta Cata, Northern Kentucky University; Gary Hackbarth, Northern Kentucky University
We are moving towards systems that are able to connect the entire institutions records and information together through EHRs /Electronic Medical Records. The use of HL7, standardization and following the rules of HIPAA and “meaningful use” have united the healthcare IT world in a way that has never happened before.

Empirical Validation of a Demand Forecasting Technique Using Correlated Product Demand for a National Retailer

Matthew Douglas Lindsey, Stephen F Austin State University; Robert Pavur, University of North Texas
A modification of Croston’s (1972) method to forecast demand for slow-moving products with correlated demand is empirically tested in this paper. Previous simulations showed that an improved forecast could be obtained by utilizing additional demand information from complementary products compared traditional methods for intermittent demand on each product individually.

Employee Layoff Decision: A Cross-Cultural Study of the U.S. and China

Jin Li, North Dakota State University; Chanchai Tangpong, North Dakota State University; Kuo-Ting Hung, Suffolk University; Yue Li, Shantou University
This study uses two scenario-based experiments to examine employee layoff decision in the U.S. and China. Specifically, this study investigates how the personality of decision-making agents (i.e., conscientiousness), the norm of reciprocity, and their interaction influence the employee layoff decision in the two cultures.

Employees as User Innovators: An Empirical Investigation of an Idea Management System

Leid Zejnilovic, Carnegie Mellon University; Pedro Oliveira, Católica-Lisbon School of Business and Economics; Francisco Veloso, CATÓLICA – LISBON School of Business and Economics
We explore to what extent can an idea management system capture the user-innovator behavior of a firm’s employees. We analyze how do employee-user-innovations captured by the IMS differ from the rest of the innovation proposals in terms of performance. We discuss managerial and theoretical implications of our findings.

Endangered Species? Disruptive Change and Organizational Adaptation in the U.S. Newspaper Industry

Dr. Michael Abebe, The University of Texas-Pan American; Wootae Chun, Saint Louis University
The U.S. newspaper industry is undergoing a tumultuous period of disruptive change that is facilitated by the rapid change in technology, competition and customer taste. In this study, we develop a theoretical explanation of organizational responses to these strategic shifts. We then discuss successful organizational responses of three U.S. newspapers.

End-user Satisfaction for Social Media- the case of Facebook

Rupak Rauniar, University of Houston-Victoria; Greg Rawski, University of Evansville; Ben Johnson, University of Evansville
The current study focuses on developing a theoretical model to understand the key drivers of user satisfaction of social media from the perspective of end users. Using a sample size of 398 from the users of Facebook, we would be empirically investigating the proposed user satisfaction model.

E-Negotiations: Can a Decision Support System (DSS) Help in Negotiations Even If Only One Participant Has a DSS?

William C. Perkins, Indiana University; James C. Hershauer, Arizona State University; Abbas Foroughi, University of Southern Indiana
A negotiation support system includes both a decision support system (DSS) component and an electronic communication component. In this laboratory study, all buyer-seller bargaining pairs communicated electronically but access to the custom-built DSS was varied, with the goal of answering the important question asked in the paper’s title.

Environmental pressure and project performance relationships: moderating and mediating effects of operational capabilities

Qing Cao, Texas Tech University; James J Hoffman, Texas Tech University; Vicky Gu, Texas Tech University; Marc J Schniederjans, University of Nebraska-Lincoln
This study explores how operational capabilities affect the relationship between environmental pressure and information technology (IT) project performance. Specifically, the study examines operational capabilities pertaining to process maturity level, technical knowledge, project manager competency, and financial resources as they relate to environmental (i.e., competitive and regulatory) pressures.

E-Pharmacy: Benefits and Barriers

Joshua Feiser, Northern Kentucky University; Gary Hackbarth, Northern Kentucky University; Teuta Cata, Northern Kentucky University
Various versions of E-Pharmacies will be implemented in the future to lower costs, improve customer satisfaction, and improve patient care all of which offer up their own unique barriers and benefits.

Ergonomics and In-plant Logistics

Cagdas Ucar, Yildiz Technical University; Tuncay Bayrak, Western New England University
In-plant logistics is of great importance for companies to run production smoothly. In this study, how in-plant logistics can be improved is investigated from different perspectives such as ergonomics, time spent, and distance traveled. Based on our findings we provided solutions based on operational needs of a washing machine factory.

Estimating optimal project duration and cost for software development projects under conditions of team size dependent productivity: System Dynamics Perspective

Balaji Janamanchi, Texas A & M International University; James R Burns, Rawls College of Business Administration, Texas Tech University
Findings from our System Dynamics model provide useful pointers to software development project managers. Communication effects among project team members, of resultant productivity losses and incidental overload are incorporated in this model. Simulating a hypothetical project, we demonstrate how project duration and cost may be estimated under different scenarios.

Ethical Considerations for Common Global Sourcing Practices

Robert L Bregman, University of Houston
Global sourcing has led to lower cost and more effective supply chains for many companies. However, when the cost-driven practices of many suppliers in these chains come to light there is often considerable debate over the ethics of these practices. This article addresses that debate.

Evaluating a Fee Structure for a Not-for-Profit Community Foundation:

Mark McCartney, Saginaw Valley State University; Stacie Krupp, Saginaw Valley State University
A case is presented about a not-for-profit organization which offers multiple services while having a costing base which is essentially fixed. At issue is determining a fee structure for the services provided. The organization is a community foundation which acts as custodian and disburser of endowments designated for differing purposes.

Evaluating Information Systems Curriculum

Jennifer Williams, University of Southern Indiana; Kenneth Shemroske, University of Southern Indiana; Sandeep Goyal, University of Southern Indiana
The IS 2010 Model has been published by the AIS and ACM and represents the volumes of work and input by faculty members and practitioners/employers. This paper describes the process of implementing curricular change guided in part by the 2010 Model Curriculum.

Evaluating information technology use during perishable product recall procedures

Jack Crumbly, Tuskegee University
Full recovery of products such as tainted food and medical devices has been a challenge. These products can be redistributed to consumers causing volatility in the supply chain. This qualitative study looks at information technology’s role of assisting suppliers with full product recovery.

Evaluation of RFID for Information Visibility based Job-shop Scheduling

Jongsawas Chongwatpol, Oklahoma State University; Ramesh Sharda, Oklahoma State University
This study presents how RFID can facilitate job shop production scheduling activities. We test the performance of our proposed innovative information visibility-based scheduling rule against the classical scheduling rules. The simulation results suggest that RFID-based scheduling rule generates better performance with regard to cycle time, machine utilization, backlogs, and penalty costs.

Evolution of Product Quality in US and Japanese Automotive Firms: An Exploratory Longitudinal Analysis

Hemant V Kher, University of Delaware; Christine T Kydd, University of Delaware
In this paper we address two exploratory questions: (1) how does the quality of an automobile change with its age, and, (2) can firm level variables help explain differences in the way quality changes with age?
There are three key elements of interorganizational Guanxi: personal Ganqing; two types of Renqing, i.e., collaborative communication and business support. We propose that environmental dynamism and dependence would significantly affect personal Ganqing, the two types of organizational Renqing, and in turn operational performances of organizations engaged in interorganizational Guanxi.

Experience the ‘Ambience’: Buzzing the Traditional Media off through Ambient Advertising

Anshu Saxena Arora, Savannah State University; Jun Wu, Savannah State University; Angela Lucas Snipes, Savannah State University

Ambient advertising is a unique and non-traditional form of communication and this research investigates the following questions:

•What are the social and economic effects on the potential consumer engagement from innovative ambient advertising techniques?
•How can digital and traditional advertising benefit from ambient advertising, thereby revolutionizing the advertising industry?

Exploring extent of servitization, organizational innovativeness, and customer focus in manufacturing firms

Subhajit Chakraborty, The University of Texas-Pan American; Muratcan Erkul, The University of Texas-Pan American; Hale Kaynak, The University of Texas Pan-American
We propose a typology of extent of servitization for manufacturing firms. Cluster analysis and MANOVA on a large sample demonstrated the presence of very high and low servitizers, providing empirical support for our typology. Manufacturing firms can implement servitization strategies to improve their performance. Research implications are discussed.

Exploring healthcare policy and performance using secondary data

David D. Dobrzykowski, University of Toledo
While Certificate of Need (CON) aims to balance cost and access in healthcare, its consequent outcomes appear mixed. This study analyzes data from three publicly available sources, suggesting that hospitals in CON states enjoy larger capacity, higher volume activity or throughput, and better financial performance than hospitals in non-CON states.

Exploring Lean to Address University Parking Problems

Daniela Todorova, Eastern Michigan University; David D. Dobrzykowski, University of Toledo
Parking services represents a key problem in many contexts. Given that lean manufacturing is applicable in services – shown to increase performance and customer satisfaction – the parking system should benefit from the application of lean principles. This study investigates the applicability of lean in a university parking system.

Exploring the Determinants of Organizational Performance in a Digital World – A Cluster Analysis of U.S. Firms

Carlo A. Mora-Monge, New Mexico State University; Gioconda Quesada, College of Charleston; Marvin Gonzalez, College of Charleston; Joshua Davis, College of Charleston
In this paper, the authors investigate empirically what factors differentiate successful from not-so-successful companies when it comes to achieving Organizational Performance in a digital world. Data was collected and analyzed from 180 companies in the US. Overall, the results demonstrate the importance of these factors on Organizational Performance.
Statistics popularized in the sports media and widely relied on by college coaching staffs are used in a data envelopment analysis for NCAA basketball teams. Our results provide some insight as to which teams would be considered inefficient and provide some benchmarks that can be used for next season.

Exploring the Influence of Elderly with e-Social Network Platform In Nursing Home

Cheng-Yi Chiang, Graduate Institute of Healthcare Information Management, National Chung Cheng University; I-Chiu Chang, Institute of Information Management, National Chung Cheng University; Hui-Mei Hsu, Depart,ment of Business Management, National Kaohsiung Normal University
Attachment motivation and flow experience were used to evaluate the intention of elderly people to use Facebook as an e-social networking platform and express their feelings and anxieties. The empirical results showed that attachment motivation had impacts on the intention of using Facebook which improve their depression and loneliness level.

Exploring the Relationship between Carbon Disclosure Ratings and Firm Performance: A Conceptual Framework

Venugopal Gopalakrishna Remani, The University of Texas at Tyler; Mary Helen Fagan, University of Texas at Tyler; Sherry Lynn Avery, University of Texas at Tyler
This study reviews key literature on this topics, develops a high level research agenda and explores, in particular, theories and hypotheses concerning the relationship between carbon disclosure ratings, sustainability governance, and firm performance.

Exploring the Relationship between Cross-boundary Knowledge Flows and Firm Performance: The Moderating Role of the Alliance Portfolio

Sheng-Wei Lin, Soochow University; Bou-Wen Lin, National Applied Research Laboratories
This study examines the moderating role of the alliance portfolio on the relationship between cross-boundary knowledge-sharing flows and firm performance. Our findings suggest that as the alliance intensity and network efficiency increases, the relationship between cross-boundary knowledge-sharing flows with bridging ties and firm performance strengthens.

Exploring the Views of Disaster Responders Toward a Uniform Code of Professional Ethics

Matthew D. Dean, University of Southern Maine; Dinah M. Payne, University of New Orleans
A proposed model of ethics allowing any responder or manager of a disaster to make good, defensible moral judgment during the response to disaster is tested for validity. Multiple stake-holders in the management of disasters are queried about their beliefs surrounding the proposed uniform code of professional ethics.

Extending the Breadth of Lean Philosophy: Zero-base Budgeting Gets Mean With Lean

Kevin William Cruthirds, University of Texas at Brownsville; Thomas Coyle, University of Texas at Brownsville
Budgeting methods for non-valued areas of an organization do not use lean concepts found in Zero-base Budgeting. Data from 53 manufacturing organizations suggest that all budgeting practices are subject to learning curve theory where preparation time is reduced to an acceptable level dispelling the misconception that ZBB is too time-consuming.
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Facility Layout at McNeil Warehouse Goodwill Industries

Clara Novoa, Texas State University; Nhi Mai, Texas State University
This paper presents new facility layouts for a warehouse saving 89,946-101,449 feet/day. The need for a new layout came after Goodwill Industries consolidated operations performed at McNeil and Springdale warehouses into McNeil. Several scenarios were studied and the solutions from using the CRAFT heuristic were compared to the original layout.

Factors Affecting the Sustainability of Continuous Improvement Initiatives

Madrigal Johanna, Virginia Tech; henry quesada, Virginia Tech
This paper examines factors that affect the sustainability of incremental innovation initiatives such as continuous improvement. Data from five companies was collected to confirm proposed factors. The original structured was not confirmed so that; new factors were formed and correlation analysis show important relationships between the new discovered factors.

Factors Impacting Student Performance in Engineering Education in Developing Countries

Vijayan Sugumaran, Oakland University; Shriram Raghunathan, B.S. Abdur Rahman University
Engineering education in developing countries emphasizes scoring marks rather than gaining knowledge. We examine the factors impacting student performance and propose a model specific to developing countries based on social learning theory. The results will help educators understand how students learn, and adopt specific measures to deliver quality education.
Project management offices are becoming more prevalent in business organizations. While some corporations are reporting some improved project success, others are challenged to demonstrate the value of a PMO. This research examines the role and characteristics of a PMO compared to the value realized from the implementation of a PMO.

Factors that Affect Decisions as to Where Manufacturing Capacity Would Be Located Globally

Keith Skowronski, The Ohio State University; John Gray, The Ohio State University; Johnny Rungtusanatham, Ohio State University
We present a review of how various theoretical perspectives from the diverse disciplines of Operations Management, International Business, Strategy and Economics examine the “location” decision. We then develop an integrated framework of the factors affecting the decision as to where to locate additional manufacturing capacity.

Factors that Influence the Acceptance of Social-Networking Advertising

Sergio Picazo-Vela, Universidad de las Americas Puebla; Shih Yung Chou, University of the Incarnate Word
Because of the growing membership on social-networking sites (SNS), social-networking advertising (SNA) has appeared as an important medium for online advertising. The purpose of this study is to analyze factors that affect the acceptance of SNA using the theory of planned behavior (TPB).

Factory Logitics and Rules of Operations

Tuncay Bayrak, Western New England University; Cagdas Ucar, Yildiz Technical University
To better focus on integrating in-plant logistics functions, standards for tasks and rules of operations need to be established. In this study, through a real-life example we demonstrate how in-plant logistics may be improved by setting a set of standards and rules of operations in a washing machine manufacturing facility.

Financial Performance and Supply Chain Management

Yeongling H. Yang, San Diego State University
This paper examines how supply chain management and financial performance are interrelated. Various initiatives and strategies in inventory management, technology, financing, contracting, and logistics can help organizations achieve financial success through supply chain improvements. Each of these strategies, when implemented successfully, can improve the firm’s financial profitability, liquidity, and agility.

Formation of Individual Heuristics for Software Maintenance Projects in Small Organizations

Raza hasan, Towson University; Atiya Afsana, Towson University
Due to paucity of resources, small organizations rely on individuals’ heuristics to achieve success in software maintenance. With qualitative research methods, an individual heuristic formation model is presented which shows these heuristics being developed from an individual looking at a problem or an opportunity, processing certain methods and generating results.

Fuzzy logic application in operations management

Yong Joo Lee, Central Washington University
Fuzzy logic has been applied widely in Engineering setting. However, its application is somewhat limited in business literatures. Hence This study attempts to apply the logic in opeations management.
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This paper describes the redesign of an introductory information systems course using game mechanics to enhance student engagement. This “gamification” of the course was found to affect the nature and intensity of student participation in the course. A post-course survey showed which game-based elements in the course were most successful.

Gender-based Differences in Service Quality and Relationship-oriented Outcomes: A German Study in the Hair-care Services

UGUR YAVAS, EAST TENNESSEE STATE UNIVERSITY; Martin Benkenstein, Rostock University
This study investigates the relative efficacies of tangibility, reliability, responsiveness, assurance and empathy as drivers of satisfaction, and continued patronage and recommendation intentions in hair-care services. A related objective of the study is to determine if service quality predictors converge or diverge across gender.

Genetically Tuned Neural Network for Stock Index Prediction

Dinesh Sharma, University of Maryland Eastern Shore; H. S. Hota, Guru Ghasi Das University (C.G.)
In this paper, we propose an intelligent system by combining an ANN with GA for stock prediction. The proposed system and ANN are tested on the index funds of Dow30 and NASDAQ100 and compared the results. Simulation results show that the hybrid system outperforms the ANN model.

Giving Voice to Students: A Preliminary Analysis of Informal Mid-term Evaluations & Procedural Justice

Janis Warner, Sam Houston State University; Aneika Simmons, Sam Houston State University
Standardized end of semester student evaluations of teaching are increasingly used for promotional and tenure decisions. We assert that informal mid-term evaluations, conducted as an opportunity to express voice (i.e., procedural justice), produce positive results for students and full-time professors without the cost and turnaround time required by standardized evaluations.

Global Capacity Investment Strategies for Product Variants with Non-modular Process

Bahar Biller, Carnegie Mellon University; Chen Xiang, Clarkson University
We study the capacity investment decision of a global firm producing multiple global variants with non-modular process. The firm installs base capacity for producing the common features and customizing capacities for fulfilling market specific requirements. We investigate the structure of the optimal investment strategy and the impacts of different parameters.
The study found that real interest rate alone Granger-causes gold price in a uni-direction way and that there is a statistically significant negative correlation between two.

Growing Brand Affinity: Social Media Strategies for Business

Abby Peters, University of Texas at El Paso; Belal Abdelfattah, University of Texas at El Paso; Fernando Parra, University of Texas at El Paso; Ousmane Seck, University of Texas at El Paso
Our study focuses on analyzing corporate implementation strategies of social network sites, as ideal tools for corporate communication and product marketing. Through a longitudinal approach, this study aims to provide researchers with key elements to consider in building brand affinity strategies, a major component of successful use of social media.

Guidelines for Supply Chain Network Design: A Practical Approach

Mohammad Mumtaz, Lahore University of Management Sciences/ Institute of Business Administration; M Khurrum Bhutta, Ohio University
The purpose of this paper is: (1) to identify and classify supply chain network design models addressed in literature (2) to highlight the assumptions and limitations of the existing models (3) to propose a comprehensive framework for designing global supply chain networks in practical settings.
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This paper proposes a new theory of quality. It asserts that products or services do not have “innate quality” but they do have “hidden potential.” Based on the concept of imprints, the new theory of quality entails new ways of seeing and assuring quality.
Hofstede, House and colleagues (the GLOBE study), and Minkov have each advanced cultural dimensions with potential for informing civilization-level culture, but there is now a question of which model best captures civilizational attributes. This study looks for the core cultural dimensions of civilizations, while comparing the validity of the models.

How Analytic Tasks Suppress Neural Networks Used for Social Cognition, and Visa Versa

Anthony Jack, Case Western Reserve University
How Analytic Tasks Suppress Neural Networks Used for Social Cognition, and Visa Versa

How does the Enterprise Co-create Value with Consumers on Social Media

Ming-Hsien Yang, Fu Jen Catholic University; Tzu-Yi Kao, Fu Jen Catholic University
To help the enterprise utilize social media to co-create value with customers, this study proposed a five-stage model after reviewing the literatures of internet-based co-creation and collective action theory and having in-depth interviews with industry experts. This model was illustrated its applicability using a case study approach.
Substantial studies have been conducted to investigate the effect of product reviews in e-commerce. However, there is insufficient attention on their psychological impact in purchase decision making. This study is rooted in the uncertainty and investigates their impact on several risk perceptions deriving from potential source of risks in e-commerce.

How Do Websites Engage Customers? An Evaluation of the Impact of Web Page Visual Appeal on Customers’ Initial Perceptions

Supavich Pengnate, fone.pengnate@okstate.edu; Rathindra Sarathy, Oklahoma State University
This study investigates how website design components influence online customers’ immediate responses, including perceived visual appeal, engagement and intention to use websites. The results suggest that website engagement could be made quickly (within 1 second) and is determined by high level of visual complexity and visual appeal in website design.

How to Increase Enterprise Competitiveness? Green Management as a Mediator in Corporate Greening

Ya-ti Hsu, Chihlee Institute of Technology; Lopin Kuo, Tamkang University
The purpose of this paper is to understand not only how to improve firms’ competitive advantages by green management, which is implemented through employees’ green competences, but also the role of managers’ leadership style in corporate greening.
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ICT possession and usage among Congolese SMEs: An exploratory study

Jean D Kabongo, University of South Florida, Sarasota
This study investigates the possession and usage of information and communication technologies among small and medium-sized enterprises in the developing economy of the Democratic Republic of the Congo. The results of the study demonstrate that nearly 98% of SMEs in the sample possessed and used one or more mobile phones.

Identifying Major Factors for Supply Chain Risk from Natural Disasters: A Case Study

Kun Liao, Central Washington University; Ozden Bayazit, Central Washington University
Natural disasters become a type of major threat to global supply chains. Major factors (i.e., single sourcing and location) for supply chain disruptions caused by natural disasters are identified through a case study. Actions are suggested for supply chain managers to lower this type of disruption risk.

Identifying the Intellectual Cores of AIS Research in IS Discipline Through a Latent Semantic Analysis

Yibai Li, Washington State University; Xuequn Wang, Dongbei University of Finance & Economics; Todd Christopher Martin, Washington State University; Xiaolin Lin, Washington State University
This study applied a Latent Semantic Analysis on all published AIS research within the IS Discipline and identified 42 research themes. We further classify the 42 research themes into 7 categories using the stakeholder framework. The evolution of these 7 research categories over the past 45 years is discussed.

Identity Orientation, Organizational Identification, and Leadership Involvement

Jorge A Gonzalez, University of Texas – Pan American; Subhajit Chakraborty, The University of Texas-Pan American
Relying on theories of authentic and relational leadership and the identity orientation model, we study how opportunities for self-expression and social relationships offered by organizational membership influence leadership involvement mediated by organizational identification. We use structural equations modeling and a sample of 210 professional association members; a non-work setting.
Utilizing data from Hofstede’s International Dimensions of Culture (2010) and the World Bank from 2005-2010, this study develops a regression model to predict tax evasion in 69 different countries. The results provide a framework for future research in international tax compliance and have major implications for governmental policymakers and managers.

Impact of Employment Status on Information Security Policy Compliance

Shwadhin Sharma, Mississippi State University; Merrill Warkentin, Mississippi State University
Do temp workers threaten information security? Our data show that the effect of organizational commitment (OC) and perceived organizational support (POS) on behavioral intention to comply with information security policies is stronger among permanently employed individuals than among temporary workers. Implications will be discussed.

Impact of IT Internal Relationship Management on IT Internal Service Quality and IT Internal User Satisfaction: A Social Capital Perspective

Lin Jia, College of Business, Auburn University; Terry Byrd, College of Business, Auburn University
IT internal service quality and IT internal user satisfaction are two important measurements of IT success. We examined IT internal relationship management from social capital perspective, and found that IT relationship management has positive effect on IT internal service quality, which has positive effect on IT internal user satisfaction.

Impact of Supply on New Product Diffusion

Surya D. Pathak, University of Washington; PV (Sundar) Balakrishnan, University of Washington
Models of new products diffusion have drawn criticism for their limited consideration of the marketing-manufacturing nexus. We investigate the impact of limited product supply on the diffusion models. We present results from a Monte-Carlo simulation as to the nature of the bias in the parameters of the Bass Diffusion Model.

Impacts of IT Capability and Trust on Supply Chain Collaboration

Mei Cao, University of Wisconsin – Superior; Qingyu Zhang, ASU
The objective of the study is to explore the impact of IT capabilities and trust on supply chain collaboration. Data was collected through a Web survey of U.S. manufacturing firms. Structural equation modeling was used to analyze the data. The results are reported in the paper.

Implementation and Effectiveness of Process Improvement Initiatives in Manufacturing and Service Organizations

Mahmoud M. Yasin, East Tennessee State University; Jafar Alavi, East Tennessee State University; Michael H. Small, East Tennessee State University
This study examines process improvement initiatives implementation and effectiveness of manufacturing and service organizations. The results indicate that Total Quality Management and Continuous Improvement appear to be more effective in some industries than others. Overall, the banking industry appears to implement these initiatives relative to other industries.

Implementing Statistical Process Control for Customer Waiting Time

Xiaofeng Zhao, University of Mary Washington
Statistical control based monitoring of queuing systems has eluded mainstream practices. The reason is there are no formulae exist to calculate control limits. In this paper, a statistical control chart is developed for the waiting time. It is mathematically intractable and can be implemented in a spreadsheet.
To improve retention of business analytics (BA) students participated in a two semester service learning (SL) project followed by a retention exam given after the summer break. Students electing to participate in the SL project scored 17% higher on the retention exam.

Improving Students’ Learning of Sustainability using Project-Based Learning (PBL)

Elham Fini, North Carolina A&T State University; Mahour Mellat-Parast, North Carolina A&T State University
This paper discusses the process of incorporating Project-Based Learning (PBL) into a transportation course as well as the impact of this intervention on students’ learning outcomes. The results show that the use of the project-based approach significantly improves students’ ease of learning the subject matter.
This paper will investigate methods of measuring that performance and techniques for enhancement of CFTs. Included are discussions of team mental models, the utilization of process maps for team goal setting, out-of-bounds condition monitoring, determining the appropriate number of metrics to measure, and understanding the implications for management.

Individual Differences in the Centrality of Visual Aesthetics in Online Context: Concept and Measurement

Supavich Pengnate, fone.pengnate@okstate.edu; Rathindra Sarathy, Oklahoma State University; Jongsawas Chongwatpol, Oklahoma State University
This research explores and validates measure of individual differences in the centrality of visual aesthetics (CVA) which influence online users’ evaluations and responses to websites. The results demonstrate that online users’ CVA signal their bias in the judgments of website visual appeal, ease-of-use, trust, and intention to use websites.

Individualized Security Training System

Merrill Warkentin, Mississippi State University; Maranda McBride, North Carolina A&T University; Lemuria Carter, North Carolina A&T University; Allen C. Johnston, University of Alabama Birmingham
Most firms use “one-size fits all” InfoSec training. Our system develops protocols for individualized employee security training based on various individual differences in personality, motivational factors, learning styles, and other characteristics. We apply a factorial survey approach with scenarios to identify profiles to match to the training protocols.
The Fulbright program is an international exchange for scholars and is sponsored by the Bureau of Education and Cultural Affairs and the Council for International Exchange of Scholars. The process of obtaining a Fulbright Specialist grant and highlights of the final report for the Tunisian host institution will be presented.

Innovation orientations in SMEs – Are small firms different from medium firms

Daniel Prajogo, Department of Management, Monash University, Australia; Chris McDermott, Rensselaer Polytechnic Institute
This study examines the innovation orientations of small and medium-size firms. Drawing from 180 managers in Australian service SMEs, the findings suggest that while there is no difference between small and medium firms with respect to innovation orientations, significant differences exist on the effect of innovation orientation on business performance.
There has been much research into new products and their failure, yet we seem to leave out the downstream consumer side and instead try to explain this phenomenon in other ways. This paper examines the downstream area of consumer innovation and in turn creates more accurate forecasting for new products.

Innovation Supply Chain: A Framework of Innovation Generation

Ryan Skiver, University of Toledo; Paul Hong, University of toledo
There has been considerable amount of literature written on the subject of innovation, yet a lack in putting the concepts together into evolution of innovation has yet to be done. This paper first examines the areas of innovation studied then furthers the area of study into an innovation supply chain.

Innovative Success of Social Computing

Pei Xu, Gatton College of Business and Economics, University of Kentucky; Anita Lee-Post, Gatton College of Business and Economics, University of Kentucky
We present a framework to explain and predict innovative success of social computing. Grounded in the theory of disruptive innovation, the framework allows organizations to capitalize on the disruptive nature of a social computing innovation. Real world examples are used to illustrate how the proposed framework can be applied.
The paper presents research in progress that uses multidimensional scaling techniques to determine (1) the underlying dimensions of deviant workplace behaviors, including both ICT and non-ICT based behaviors and (2) differences that may exist between the attributes of similar ICT and non-ICT based deviant workplace behaviors.

Insights from the Baldrige Award Item-Level Blinded Applicant Scoring Data

James R Evans, U CIncinnati; Feng Mai, University of Cincinnati
This study explores item-level applicant scoring data of the Baldrige Award. We review the evolution and changes in MBNQA and investigate trends and inter-industry differences. We find support for declining performance of manufacturing industry, steady improvement of non-profit sectors and provide further evidence for the validity of the theoretical Baldrige framework.
Instructor research modeling impacts intercultural sensitivity development for graduate student researchers. A mixed-methods pretest-posttest design reveals that online digital tools facilitate social interaction and enhance learning. Preliminary findings suggest that the approach is positively regarded, engages the subject matter, bridges theory and practice, and potentially fosters more globally competent researchers.

Integrating RO and the RBV into a Strategic IT Decision-Making Model – An Interpretive Hermeneutic Approach

Suvankar Ghosh, University of South Dakota; Alan Brandyberry, Kent State University
We tightly integrate Real Options (RO) with the Resource Based View (RBV) to develop a normative model for making decisions on IT strategy. The result is an innovative model of a firm’s preferred real options for investments in IT. We use an interpretive hermeneutic approach in developing our decision-making model.
In this paper, we argue that tapping the innovation potential of key suppliers stems from the focal firm enhancing the integration capabilities over time. We trace the relationships of different integration facets on NPD project outcomes. We also examine the contingency view of these links.
The current study explored the relationship between community service activities, ethnocentric ideology and community service participation. In group 1 (n = 15) a paired samples t-test showed a significant increase in understanding members of ethnically diverse groups (M = 5.0, SD = .617, t(15) = -4.18, p < .001.

Interior Analysis of the Green Product Mix Problem

John F. Wellington, Indiana U.-Purdue U. Fort Wayne; Alfred L Guiffrida, Kent State University; Stephen A. Lewis, Indiana U. – Purdue U. Fort Wayne
In this paper, we present a methodology for generating and analyzing variants of the green product mix problem whose solutions assist the decision maker in framing green implementation strategy.

Internationalisation in the Curriculum: Using Cultural Diversity to Enhance Student Learning

Victoria Jane Mabin, Victoria Business School, Wellington, NZ; Karen Mary Commons, ??; Xiaodan Gao, Victoria University of Wellington; Geoff Plimmer, Victoria University Wellington
Business schools are looking to develop students’ international and cross-cultural understanding and capabilities for global work environments. We are using existing diversity among students and staff as a classroom resource. This paper describes background literature, a conceptual model, surveys, teaching and learning interventions undertaken, and planned future developments.

Internet Adoption: Multi-Group Comparison Related to Democracy of an Asia Tiger and a Developing Nation in Asia

SeungEui Ryu, University of Texas El PASO; Bagchi Kallol, The University of Texas El Paso
study how countries contribute between political activities and democratic influences, expending communication by usage of the Internet in Thailand and South Korea. This article illuminates the impact of the Internet for development of democracy through Hostede’s cultural dimension.

Inventory record inaccuracy due to theft in production-inventory systems

Amir Hassan Zadeh, Oklahoma State University; Narges Kasiri, 2Division of Economics and Business, SUNY Oneonta, Management, Marketing and Information Systems Department, Oneonta, NY, USA
This paper proposes a Markovian inventory model to study the impacts of inventory record inaccuracy stemming from theft error on a continuous-review lost sale (s, Q) inventory system. This model is analyzed across two scenarios depending on which technology is deployed to optimize replenishment decisions: (1) Barcode technology; (2) RFID.
We consider a single-item inventory system where the lead time for a replenishment order is subject to interruptions due to randomly changing operating conditions. We propose a simulation model to study the system behavior.

Investigating Supply Chain Relationships with suppliers and customers for mass customization

Thawatchai Jitpaiboon, Ball State University; Sushil K Sharma, Ball State University
The empirical studies investigating the impact of IT on creating cooperative and integrative relationships with customers and suppliers and the impacts of these relationships on the level of mass customization, are sparse. This study investigates the cooperative relationships with suppliers and customers for mass customization.

Investigation of Survival Modeling in Supply Chain Financial Distress Analysis

Scott Dellana, East Carolina University; David West, East Carolina University; Gary Gammon, East Carolina University
Predicting the probability and timing of supply chain partner failure can help mitigate supply chain risk. In this study we compare the predictive bankruptcy classification accuracy of the Cox Proportional Hazards Regression (CPHR) approach to Logistic Regression and Discriminant Analysis. CPHR shows competitive results worthy of further consideration.

Is Criminalization the Right Approach to Take to Prevent or React to Sexting?

Dinah M. Payne, University of New Orleans; Brett J. L. Landry, University of Dallas
Sexting (sexually explicit text messaging) has become a serious problem for our youth, our society, and our legal system. Our legal system, with society, is grappling with the legal mechanisms by which we control sexting and how we punish those who illegally sext.

Is Trust a Cardinal Virtue?

Am I a virtuous marketing person? What sort of a person should I become ? Which virtues should I pursue? Marketers must represent the best in them and the best the company stands for. We propose for marketers is the virtue of trust to consider.
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Just-in-Time Teaching as Innovative Instruction tool: An Empirical Study

Laura L Hall, University of Texas at El Paso; Fernando Parra, University of Texas at El Paso; Jesus Alvaro Cardenas, UTEP
Measuring the impact of using web tools as Just-in-Time Teaching tool for a second-level quantitative analysis business statistical course, development of a JiTT tool is described and measured for success using an adaptation of Doll and Torkzadeh’s End User Satisfaction Questionnaire, web-based statistics, student generated web-logs, and random unstructured interviews.
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Lean in healthcare: perceptions on Lean thinking impacting Lean sustainability

Claire Frances Lindsay, Edinburgh Napier University
This paper highlights the perceptions of those involved in implementing and sustaining Lean within a NHS Health Board (Trust A). The findings from interviews reveals that Trust A’s Lean programme is facing real challenges to its sustainability due to competing pressures of people and time in the healthcare environment.

Learning by Doing: A Modular Framework for Short-term Travel Courses

Linda Boardman Liu, Boston College; Mary Little Shapiro, Simmons College School of Management
We created a modular framework for travel courses that features a high level of student centered engagement and student-centric learning. Using this common platform as a foundation drives customization of the travel course in both discipline-specific content and team process based on the engagement and participation of the students themselves.
In spite of the social media revolutionary trend, there is little or no empirical research on social media role in supply chain competitive intelligence. The present research fills the gap by investigating the role of social media in acquiring supply chain competitive intelligence using the AHP model

Linking Innovation Orientation, Supply Chain Management, and Customer Centered Outcomes: A study of USA Hospitals

David D. Dobrzykowski, University of Toledo; Stephen K. Callaway, University of Toledo; Mark A Vonderembse, The University of Toledo
Organizations often struggle to translate their innovation orientation into customer centered outcomes. This study tests a model explaining a potential pathway from innovation orientation to customer centered outcomes, conceptualized using RBV and SDL. SEM results of data collected from 302 USA acute care hospitals supports seven of eight hypothesized relationships.
This paper views the intersections between the supply chain domain and product development as channels for problem solving. The focus is on domain specific knowledge which is exchanged between sites of knowing. We argue that the effectiveness of the level of exchange intensity depends on the newness of an idea.
Linear programming, regression, forecasting, scenario analysis, decision analysis using payoff tables and project management modules are tightly integrated in an analysis of Sleepy Hollow Rag Rugs, a green family-owned business established in the late 1970s near the Maine coast. Modules can be used individually and with different levels of students.
This article developed a integrate model to analyze the effects of local embeddedness and ethnocentrism on autonomy and social capital, and on initiative performance of MNC’s subsidiaries. Empirical results show that the relationship among local embeddedness, ethonocentrism, autonomy, social capital, and initiative performance, of MNC’s subsidiaries, are all significant.

Local TOC measures for supply chain collaboration

Mahesh Gupta, University of Louisville; Soeren Anderson, University of Southern Denmark
This paper model a SC network and discusses a set of scenarios demonstrating that local TOC measures, throughput and inventory dollar-days (T/IDD), induce SC links to do what is good for the SC network and thereby play an important role in making each link function as a synergistic whole.
To help firms formulate wise logistics outsourcing strategy, this paper examines the common logistics outsourcing practices among the U.S. firms and identifies key determinants for their logistics outsourcing decisions. It also explores the current logistics outsourcing trends in terms of customer value propositions.
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Manager Dissemination of Task and Relational Processes to Enhance Small Business Viability

Warren Watson, University of North Texas; Luis Neri, Universidad de Colima; Robert Pavur, University of North Texas
We describe task and relational manager communication processes, and show a positive association with small business operations of management policy, innovation, and financial activities. We also demonstrate significant mediated linkages with relational and task process to venture operational components.

Managing Logistics Risks in a Supply Chain

Taeho Park, San Jose State University; Myungki Chai, DSE Logistics; Kim Dayoung, Pukyong National University; Sooho Choi, Pukyong National University
Logistics has become an important operational strategy in a rapidly changing global competition environment. This research is to present that an ERM framework can be used to identify, assess, and control logistics risks. A case of electronic company’s logistics was used to demonstrate the application of ERM to logistics field.

Managing Water Under Uncertainty: Rebalancing Planning and Operations

Suzy Goldsmith, The University of Melbourne; Danny Samson, University of Melbourne
Managing water resources must resolve among competing claims of different users, variable and uncertain supplies, limited understanding of ecological needs and the behaviour of the river system, and the unknowable shifts in all these aspects caused by climate change. Adaptive management of water resources presents new challenges for management researchers.
The research presented in this paper proposes a Fuzzy-AHP based framework to prioritize sustainability dimensions in manufacturing supply chains. Understanding the priorities would help the firms to accord importance and develop suitable strategies to improve supply chain sustainability variables according to their relative importance.

Mass Customization in Higher Education: Pathways to Effectiveness

Samir Barman, University of Oklahoma; Mark D. Hanna, Georgia Southern University
Three elements of mass customization (MC) strategies (elicitation, process flexibility, and infrastructural logistics), four approaches to MC (collaborative, adaptive, cosmetic, and transparent), and examples of mass customization in diverse industries, are used in this paper to draw inferences regarding the mass customization of courses and programs in higher education.

McQueen Company – An Excel Based Budgeting Case

Emily Vera, University of Colorado at Denver; Doug Laufer, Metro State – Denver; Elizabeth Conner, University of Colorado at Denver
The purpose of this paper and presentation will be to share an excel-based case study used in a cost accounting course. The case is intended to enhance student’s thinking skills and technical competencies. The use of an excel-based budgeting case study is an excellent vehicle in support of those goals.

Measuring Healthcare service quality: focus on processes and results as a second-order dimensions

DonHee Lee, Sogang University; Seong-No Yoon, Savannah State University; Soong Hwan Chung, Hansung University
The purpose of this study is to examine measurement dimensions for healthcare service quality (HCSQ) and to propose new measurement for HCSQ, focusing on processes and results. The proposed research model will be tested using data collected from the hospital in South Korea. The study provides new measurement for HCSQ.

Message Quality and Quantity Manipulations and their Effects on Perceived Risk

Dustin Ormond, Mississippi State University; Merrill Warkentin, Mississippi State University
To understand how we distinguish valid from deceptive messages, we applied information manipulation theory to analyze the impact of message characteristics on perceived message honesty and risk using phishing scenarios. Perceived message honesty, support, and technology anxiety influenced message risk perceptions; message quality strongly influences individual perceptions of honesty.

Mobile Reputation System and Its Effect on Mobile App Purchases

Leigh Jin, San Francisco State University; Weijun Zheng, University of Wisconsin-Parkside
This paper intends to examine the importance of mobile reputation systems in app discovery and purchases. The preliminary findings of our survey suggest that mobile reputation systems embedded in application stores play important roles in various stages of app purchase decision making process.

Modeling Ambidexterity: The Effect of Social Interaction and Trust on Competence diversity and Team vision

Cheng Pa Lin, No.1, University Road, Tainan City 701, Taiwan (R.O.C.); Shu-Hui Chen, National Cheng Kung University
This study investigates trust and social-interaction cohering competence diversity to approach team vision rapidly in cross-field teams. A survey, six major open innovation contests, was conducted. Research model’s results find out competence diversity to trust and social-interaction, trust and social-interaction to team vision, and team vision toward ambidexterity positively influence.

Modeling management in lean production environments: A study of Italian SMEs

Arnaldo Camuffo, Bocconi University; Fabrizio Gerli, Università Ca’ Foscari Venezia
This study investigates the management behaviors and competencies associated with successful processes of lean transformation applying regression and non-parametric statistical analysis to an original dataset coming from field research on 26 processes of Lean transformation in North Italian small and medium manufacturing enterprises.

Modeling transportation emission costs under two supply chain contracts

Yuanjie He, California State Polytechnic University, Pomona; Abolhassan Halati, California State Polytechnic University, Pomona
We study how a supply chain is affected by the rising environmental costs. In particular, we study how emission costs caused by the logistic activities should be incorporated into the decision making processes of supply chain parties under both traditional wholesale price contract and revenue sharing contract.

Modularity in building mass customization capability: the mediating effects of customer knowledge utilization and business process improvement

zhiqiang wang, South China University of Technology; xiande Zhao, Chinese University of Hong Kong; lingfeng Chen, South China University of Technology
Drawing on organizational learning theory and capability building theory, we suggest that learning routines can transform the modularity practices into capability by embedding the knowledge into processes. Empirically, we tested the mediating effects of two organizational learning initiatives on the relationships between product/process modularity and mass customization capability.

Moving-on, But Not Ready to Part With the House? The Tax Rules May be Tricky

Steve Gill, San Diego State University; Nathan Oestreich, San Diego State University; John Anderson, San Diego State University; James E. Williamson, San Diego State University
Many homeowners convert their primary residence to rental use. The tax implications, including the residence interest deduction and the exclusion of gain, can be very significant. Generally, the home must sell within three years to receive preferable treatment. This paper provides an overview of the planning opportunities and risks.

Municipal E-Government Security: A Literature Review and Research Agenda

Timothy Perez, Brandman University; Josh Pauli, Dakota State University
This paper discusses e-government security in municipal government agencies. It provides a literature review of relevant publications. Furthermore it provides details upon an in progress case study in this emergent area and sets forth a research agenda for additional research avenues in municipal e-government security.
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Negative Synergy As An Evolutionary Block To Effective Globaal Marketing Decision Making

Mayes David Mathews, Saint Lo University; Shannon Jackson, Saint Leo University
Presented is a paradigm shift in the effective global marketing decision making processes that evolves as a result of the effect of negative synergy on marketing decisions. Negative synergy is introduced as a special case of synergy where the whole is less than the sum of its parts.

Norming of Student Evaluations of Instruction: Impact of Non-Instructional Factors

Satish Nargundkar, Georgia State University; Milind Shrikhande, Georgia State University
We analyzed factors related to the course (type and level), instructor (gender, rank) and environment (semester, time of day, location) to study the impact of non-instructional factors on teaching evaluations. We discuss implications for instructors and administrators.
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Online Marketing at Big Skinny

Scott Duke Kominers, University of Chicago
As Big Skinny CEO Alexandrov bicycled to work one afternoon in August 2010, his phone began to ring incessantly. His marketing director and wife, Catherine, called: “4,000 people just ordered wallets through our online store!” But there was a problem: most of those wallets were being given away for free.

On the Asymptotic Optimality of Scheduling Heuristics

Pawel J Kalczynski, California State University, Fullerton; Jerzy Kamburowski, The University of Toledo
Many scheduling heuristics were proven so-called “asymptotically optimal” in the sense that their relative error converges to zero when the number of jobs increases. We observe that such heuristics are not then more frequently optimal. Our findings justify the need for a revised definition of the heuristic asymptotic optimality.
The teaching innovation described herein extends student learning beyond classroom context by complementing traditional instructional techniques with an experiential service learning approach. Specifically, teams from my class worked with local communities to analyze their business processes and to illustrate specific operations management concepts with the aid of innovative technologies.
This paper studies a single-item make-to-stock production system with two demand classes and lost sale. The condition of the existence of a feasible rationing policy is derived, and optimality of rationing policy is proved. Numerical studies are attached as well.

Organizational Design from an Aesthetic Perspective

James Spee, University of Redlands
My interest in organizational design resurfaced recently after a visit to the San Francisco Museum of Modern Art (SFMOMA) on the design work of Dieter Rams (Becker, 2011). Ram’s third design principle, “Good design is aesthetic,” led me to the literature on organizational aesthetics.

Organizational Sustainability: Approaches to Enhance Stakeholder Value

Maria Lombardi Bullen, Dominican University of California; Gregory Scott Kordecki, Clayton State University
Sustainability has become a vital part of competitive business strategies as organizations invest in resources which could lead to long-term competitive advantage and increased stakeholder value. This paper reviews the core concepts of sustainability and suggests paths toward future prosperity where organizations can realize greater returns following commitment to sustainability.

Outsourcing the Effect of Supplier Advantage, Monitoring and Bandwagon Pressure

David Caleb Hall, Clemson University; Aleda Roth, Clemson University; Johnny Rungtusanatham, Ohio State University
A popular notion is that managers outsource because it is the most advantageous choice. However, psychology and institutional theory suggest that managers may be outsourcing because others are. By This paper empirically examines whether or not managers are jumping on the proverbial bandwagon.
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Payout Policy, Ownership Structure, Taxation, and Corporate Value: Evidence from Brazil

Jéfferson Augusto Colombo, Universidade Federal do Rio GRande do Sul; Paulo Renato Soares Terra, UFRGS
This paper investigates the relationship between the ownership structure, different marginal tax rates, and cash earnings payouts of a sample of 404 Brazilian listed firms in the period 1997-2008. One major contribution of this study is the analysis from the standpoint of the shareholders instead of the usual firm-based perspective.
The type of collective effort put forth by wiki users to verify wiki contributions is referred to as community-governance in this paper. To determine whether perceptions of community-governance influence users of electronic repositories, we develop a measurement instrument to measure two dimensions of community-governance: community credibility and community vigilance.

Performance Characteristics of Marketing Second-hand Products on Chinese-version Yahoo! and eBay Auction Websites

Pei-Hsuan Hsieh, Institute of Information Management, National Cheng Kung University
The purpose of this study is to investigate the performance characteristics of marketing second-hand products (SHP) on online auction websites, Yahoo! and eBay in Asian contexts in order to find implications for doing SHP business in the areas of emerging economies. This study reported the differences in their bidding performance.

Performance Measurement Practices in Manufacturing Firms: The Case of Iranian Manufacturing Sector

Jafar Alavi, East Tennessee State University; Mahmoud M. Yasin, East Tennessee State University; Carlos F. Gomes, University of Coimbra-School of Economics; Rasoul Shafieyoun, Mobarakeh Islamic Azad University
Using a cross-sectional sample of manufacturing organizations in Iran, cluster and regression analyses is used to study the relationships among extent of use, predictive values and information availability for sixty three (63) performance measures. It appears that performance measures related to competitive environment, operational efficiency, and human resources are emphasized.

Portfolio Optimization without Programming or Lagrangians –Implications for Investing

Manuel Tarrazo, University of San Francisco, School of Management
We study alternative ways to optimize a stock portfolio without mathematical programming methods. The study has three sections: pre-optimization challenges, early solution methods, and alternative portfolio optimization methods. We summarize how optimization works in 12 critical observations, which have both practical and pedagogical value.
The purpose of this research is to create a comprehensive model to explain positive word-of-mouth in the context of online video games. Results suggest that satisfaction, economic value, and technological innovativeness significantly predict positive word-of-mouth, providing an R-square of 65.4. Reputation, customer service quality, and trustworthiness were not significant predictors.

Prediction Market System Usage and Performance: An Extension of Theory of Planned Behavior

Eldon Y. Li, National Chengchi University; Chen-yuan Tung, National Chengchi University; Shu-Hsun Chang, National Chengchi University
This paper scrutinizes an epidemic prediction markets system, which shows favorable accuracy in predicting infectious diseases comparing with expected value of historical data. Based upon theory of planned behavior, this paper finds that satisfaction and perceived behavior control of participants have positive influences on use intention.

Pre-funded coupon and zero-coupon bonds: cost of capital analysis

Suresh Srivastava, University of Alaska Anchorage; Ken Hung, Texas A & M International University
Our analysis indicates that a pre-funded coupon bond is equivalent to a zero-coupon bond only if the return from the escrow account is the same as the yield to maturity of the pre-funded issue.

Problem-Based Learning Applied to Student Consulting for a Lean Production Course

Richard Miller, University of Dallas; sue conger, University of Dallas
Students are often unable to analogize from classroom to real-world settings. To overcome this problem, a problem-based learning project was added to an MBA course. A consulting project to redesign flows in a food bank warehouse was conducted. This paper describes the innovative methods and how it helped students learning.

Product Acquisition for Remanufacturing: A Dynamic Analysis

Dwayne Cole, University of Central Florida; Santosh K Mahapatra, Clarkson University; Scott Webster, Syracuse University
We evaluate how buyback and trade-in acquisition policies affect profitability of an OEM that sells new and remanufactured product. We introduce a choice model that, in combination with a product acquisition policy, dictates demand, returns, and the evolution of the install base over the life-cycles of new and remanufactured product.

Product Design Effectiveness and the Market Value of the Firm: An Empirical Assessment

Yusen Xia, Georgia State University; G. Peter Zhang, Georgia State University
This paper empirically estimates the impact of effective design on the market value of the firm. Based on data from 297 announcements of design awards, we find that award announcements are associated with statistically significant positive stock market reactions.

Product Innovative Supply Chains: The Role of Strategy and Buyer-Supplier Interface

Shakeel Sadiq Jajja, Suleman Dawood School of Business, Lahore University of Management Sciences, Pakistan.; Shaukat Ali Brah, Karachi School for Business & Leadership, Karachi, Pakistan; Syed Zahoor Hassan, Lahore University of Management Sciences, Suleman Dawood School of Business
This paper investigates the connection between strategy, supplier focus, buyer-supplier innovation intent and structure leading to product innovation and influencing business performance. The data from the supply chain companies lends strong empirical support for the proposed model and the analysis offer insights for researchers and practicing managers.

Project Clickthrough: Connecting IT, Decision Support Systems, Strategy, and Marketing

Herb Remidez, University of Dallas; Dale Fodness, University of Dallas
Project Clickthrough provides a framework for a problem-centered learning experience where students can address multidimensional problems that provide them with learning experiences that cases or simulations cannot. The problems are always new and the solutions affect real organizations. The diverse problems encountered allow instructors to address timely learning needs.

Public Construction Projects: An Examination of Delivery Methods and Contract Types

Phillip E Davis, University of North Texas; Ching-Chung Kuo, University of North Texas; Zhen Li, Middle Tennessee State University
U.S. public sector construction project leaders continue to face challenges to complete projects on budget and on time. We examine the major delivery methods and contracts in construction to improve decision making, enhance project quality, and optimize resources. In addition, emerging alternative approaches to construction management available to states are reviewed.
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Quality Assurance in Healthcare: A Three-Stage Value-Added Systems Framework

Elham Mousavidin, University of St. Thomas; Lakshmi Goel, University of North Florida
The goal of this research is to focus on quality assurance in healthcare as a multi-level concept and show how systems can be used for holistic quality assurance. We do so by providing a theoretical three-stage value-added framework to study the impact of Information systems on healthcare quality assurance.
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We apply an agent-based simulation approach combined with an auction mechanism to address a supplier selection problem. By introducing three parameters in the design of the auction mechanism, the agent-based simulation model can find a solution in real time.

Redefining Excellence in Designing and Teaching Global Supply Cahin and Operations Management Undergraduate Programs

John Brent Jensen, University of South Carolina; Manoj K. Malhotra, University of South Carolina; Sanjay L. Ahire, University of South Carolina
We present innovations of a brand new undergraduate program in global supply chain & operations management. Graduates’ successes include national awards, significant improvements in global firms, industry-validated six sigma green-belt, and placement, often in leadership tracks, at leading employers like 3M, Boeing, BMW, Cummins, J&J, IBM, Intel, and Rolls Royce

Reducing Market Separations in Supply Chains at the Bottom of the Pyramid

Nehemiah Scott, The University of Toledo; Monideepa Tarafdar, The University of Toledo
This study examines the reduction of spatial and temporal market separations in supply chains at the bottom of the pyramid (i.e. BOP). We develop propositions in which we argue that IT can reduce these market separations. Our findings support our propositions, and highlight the potential that resides at the BOP.

Relationship Conflict, Conflict Management and Performance of IT Development Teams: The Mediating Role of Team Support and Team Cohesion.

Dmitriy Nesterkin, Coastal Carolina University; Xiaolin Li, Towson University; Tobin Porterfield, Towson University
The purpose of the paper is to holistically examine how team support and team cohesion mediate the effects of team relationship conflict and team conflict management on the performance of IT teams.

Remanufacturing Scheduling: Research Progress, Industry Practice, and Future Needs

Shona Morgan, North Carolina A&T State University; Roger Gagnon, North Carolina A&T State University
We compare the academic progress in remanufacturing scheduling to those practices actually followed in industry. Comparisons are made in determining market demands, production lot sizes and sequences, buffer inventory policies, disassembly release mechanisms, production planning methodologies, priority scheduling rules, and disposal policies. Suggestions for future research needs are offered.


Laura Chappell, Berry College; Louis Antoine LeBlanc, Berry College
Rent.com is the largest Internet listing site for apartment rentals in the United States. They lead the market in unique visitor traffic, apartment postings and verified lease transactions. Rent.com has more than 5.1 million apartment units and 22,000 properties listed in more than 1,500 real estate markets across the country.

Responsible Attitude Matters in Small-Scale Retailing-A Product-Harm Crisis Experiment

Quey-Jen Yeh, National Cheng-Kung Univ.; Tai-Ping Chang, National Kaohsiung First University of Science and Technology
This study examines the potentials of WOM-reputation and a responsible attitude in reducing business product-harm threats in small-scale retail setting. The findings evidence that though product-harm publicities may damage CSR-image and market stability, prior reputation and a responsible attitude in dealing with the trouble may help to heal the wounds.
The expression L=λW, also known as Little’s Law has been used to describe a queuing model. However, the expression L=λW gives no consideration of variation over time and data homogeneity. The purpose of this paper is to examine process variation over time in the expression L=λW using Shewhart control charts.

Revisiting TAM to Explain Social Media Usage Behavior- the case of Facebook

Rupak Rauniar, University of Houston-Victoria; Greg Rawski, University of Evansville; Jie Yang, University of Houston-Victoria; Ben Johnson, University of Evansville
Given the widespread popularity of social media, theorizing and understanding the user attitude and usage behavior of social media site is fundamental in developing future understandings and deployment of these new technologies. We revisit the technology acceptance model to examines adoption behavior of the most popular social networking site Facebook.

Risk Aversion, Inspection Error, and Inventory Record Inaccuracy

Howard Hao-Chun Chuang, Mays Business School, Texas A&M University; Rogelio Oliva, Mays Business School, Texas A&M University
We devise two optimization models to tackle inventory record inaccuracy (IRI) in retailing. Qualitative insights are derived from steady-state analytics assuming risk-neutrality and stochastic simulation under risk-aversion. Finally, we propose a hierarchical Bayesian model and use Markov chain Monte Carlo to make statistical inferences about unobserved human errors.

Risk factors in Green IT decision: a value model approach

David C Chou, Eastern Michigan University
This paper adopted the value model approach to analyze potential risk effect in Green IT. A comprehensive analysis focuses on various risk factors that may affect each component in the Green IT value model.

Role of goals on Six Sigma project performance through Knowledge creation: A moderator mediation analysis

Arumugam Velaayudan, University of Strathclyde, Glasgow, UK; Jiju Antony, University of Strathclyde, Glasgow, UK
We study empirically the impact of goals on Six Sigma process improvement project performance through knowledge creation. Our mediated moderation model was tested with data from 52 projects using path coefficient analytical framework to assess the impact of goal on performance at both low and high levels of Tools/Method usage.
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Salvation Army – Dallas ARC

Arunachalam Narayanan, Univeristy of Houston
Major Carl, of the Salvation Army Dallas, goal is to increase their revenue to support their religious and strategic activities. He is looking for innovative ways to achieve it. This case is unique because it deals with community aid humanitarian operations and sustainability topics, rather than disaster management.

Sample selection and neural network rule extraction for credit scoring

Rudy Setiono, National University of Singapore
We present an approach for sample selection using an ensemble of neural networks for credit scoring. Our experimental results on a publicly available credit scoring benchmark data set show that by eliminating the outliers identified by the ensemble, neural networks can be trained to achieve better predictive accuracy.
In this paper, the lower confidence limits of two new multivariate process capability indices are used to determine the appropriate sample size. Finally, the numerical examples show that the proper determination of sample size for multivariate process capability indices can achieve a good balance between sampling costs and estimation precision.

Scheduling a permutation flowshop with sequence-dependent family setups to minimize total tardiness

Jeffrey Schaller, Eastern Connecticut State University; Jatinder Gupta, University of Alabama in Huntsville
This paper presents procedures for scheduling a permutation flowshop with sequence-dependent family setups when the objective is to minimize total tardiness. These procedures are tested on several problem sets. The results show that neighborhood searches that include neighborhoods based on batches of jobs and genetic algorithms are most effective.

Sealift or Airlift For Global Mobility?

Bradley Everett Anderson, Air Force Institute of Technology; Tyler Prevett, United States Air Force
This research builds a decision model to choose between sealift and airlift for global mobility. Data is gathered through a literature review and through open ended interviews with experts in the mobility field. These factors are combined to form an Analytic Network Process (ANP) model of the strategic mobility decision.

Securing Information Assets: A Framework for Threat Modeling at the Organizational Level

Aber Elsaleiby, University of Toledo; Anand S. Kunnathur, University of Toledo
In this paper, we address the issue of threat modeling at the individual organization and inter organizational levels. We identify the prominent threats at the technical, formal, and informal levels, providing a framework for addressing the modeling of threats to proactively manage and mitigate the consequences of such threats.
Generational security policy formation discussions agree on the evolution from first-generation prescriptive system checklists to fourth-generation policies focusing on socio-technical aspects of computing. This transformational result has resulted in an increase in Security Awareness and Training because the human element is now recognized as a critical factor in security.

Selecting Collaborative Partners and Developing Relationships – The Case of New Zealand and Chinese Firms

Matthew Porteous, University of Otago; Andre M. Everett, University of Otago
Via a multiple case study approach, we find that in the partner selection phase, New Zealand companies in China emphasize their own identity and reputation along with research and developing mutually beneficial collaborative relationships based primarily on guanxi principles and relational trust systems, and secondarily on formal agreements and contracts.
(The detailed abstract required by the competition is included in the paper.)

Service Delivery Models and Profitability: An Industry Study

David West, East Carolina University; John Bradley, East Carolina University
This paper presents a model for the joint estimation of structural design choices and
execution capabilities to explain profitability for an industry. The model, based on the architecture of service delivery systems is empirically tested with 9.3 million flight records from the domestic operations of the US airline industry from 2004-2007.

Service Innovation In Manufacturing

John Ettlie, Rochester Institute of Technology; Stephen Rosenthal, Boston University
This is a report of nine in-depth case histories of manufacturing firms introducing significant new service innovations. We identified two primary paths to commercialization: the engineering culture path and the entrepreneurial orientation path. Either strategy works well depending upon development culture and available resources.

Service modularity and new service advantage: A resource-based approach

Colin C.J. Cheng, Yuan Ze University; Dennis Krumwiede, Idaho State University
Although modularity has been widely studied, the relationship between service modularity and new service advantage remains unclear. Drawing on resource-based view and dynamic capabilities theory, the results indicate that service modularity as the foundation for service modularity capabilities, which in turn are positively related to new service advantages.

Service Supply Chain Research

Scott Sampson, Brigham Young University
Service Supply Chain (SSC) theory and management has been under-researched but is gaining attention. This presentation highlights a recent issue of the Journal of Supply Chain Management on SSC research that includes examples of state-of-the-art work in this area and highlights the types of approaches used in SSC research.
Cloud computing is the fastest area of application within the information systems field. Many organizations are adopting it without the examination of critical issues. This paper introduces seven decision points to be analyzed and followed for increasing the chances of success for the adoption of this fast growing technology.

Shanghai Baolong Automotive Corporation

H Brian Hwarng, Business School, National Univeristy of Singapore; Xuchuan Yuan, National University of Singapore
This case presents a challenging situation faced by many companies in the course of their moving up the ladder of production competence and operational excellence. The major learning is how an emerging Chinese company goes about implementing lean production and how the corporate and social culture impacts the implementing process.

Short-Run Analysis of US Tourist Flow to Taiwan

Yen-Hsun Chen, National Cheng Kung University / Far East University; Hsin-Hong Kang, National Cheng Kung University
This paper is trying to estimate the responses of tourist arrival change from US to Taiwan to the shocks of changes of US PDI, cost of living, and substitute prices by unrestricted vector autoregression (VAR). The short-run equilibrium adjustment processes are discussed by the generalized impulse response.
This paper presents the case of the Colorado Community College System’s use of specific metrics, defined in the service level agreement (SLA), as a tool to manage the relationship with an outsourced IT help desk support service.

Social CRM in Higher Education

J. Chris Sandvig, Western Washington University; Peter Haug, Western Washington University
Social CRM is the integration of social networking tools into CRM systems. The growing popularity of social network sites creates a new challenge for colleges. Having invested heavily in CRM during the past decade campuses must now retool their communication strategies to incorporate social media.

Social Engineering Self-Efficacy: Social Engineering Awareness, Recognition, and Response

Jeffrey D Wall, University of North Carolina at Greensboro; Hamid Nemati, UNCG; Elizabeth Van Horn, University of North Carolina at Greensboro
Very little information systems research has focused on social engineering attacks. Social engineers use tactics that make many technical and bureaucratic controls inefficacious. This paper proposes and tests a theoretical construct—social engineering self-efficacy (SESE)—to be used in future research.

Social Intelligence and the Role of Shared Vision in Determining Physician Leader Engagement

Joann Quinn, University of South Florida/Polytechnic
Social Intelligence and the Role of Shared Vision in Determining Physician Leader Engagement

Social Media as a Disruptive Innovation for Marketing in Small-Medium Sized Firms: An Ambidextrous Strategy

Wiley Brown, University of North Carolina at Greensboro; Hamid Nemati, UNCG
In this paper we propose that a disruptive innovation will lead to an ambidextrous firm and therefore produce a competitive advantage. Through the context of small and medium-sized enterprises (SME) we show how social media (SM) is a disruptive innovation.

Social media free zones in libraries

Morgan Shepherd, University of Colorado
Students spend a large portion of their time on social media sites such as Facebook, Flickr and Twitter. Students in public study areas tie up resources while they visit these sites. This study proposes to look at the effectiveness of implementing ‘social media free’ zones.

Social Media Impact on Academic Performance: A Comparative Study of University Students in China, Spain, and United States

Haya Ajjan, Elon University; Richard Hartshorne, University of Central Florida; Yingxia Cao, University of La Verne; Raúl Santiago, Dpto de Ciencias de la Educación-Universidad de La Rioja
The diffusion of social media among students over the last decade has created a need to improve the understanding of its impact on students’ lives. In this study we compare social media motivation and use of students in the U.S., China, and Spain and examine its impact on academic performance.

Social media usgae and privacy concern

Hamed Tajedin, Schulich School of Business
There is a dearth of research on the effects of social media usage on privacy concerns and how individuals shape their coping strategies. Drawing on theories of protection motivation and habituation the process through which individuals cope with their concerns and how the usage affects their privacy concerns are explained.

Social Movements, Consumers and Globalization

Syed Tariq Anwar, West Texas A&M University
This work analyzes and discusses the role social movements play in consumption, marketing and globalization. Findings of the paper reveal that SMs play an important role in marketing regarding consumption and global markets. The work also provides SM-specific research agenda and research settings that deal with marketing and globalization.

Social Network Effects on Coordination: A Laboratory Investigation

Yang Zhang, Penn State; Gary Bolton, Penn State
We examine a coordination game in which each player engages with players connected to her in a social network. We identify effects from both global network (network density) and local network (individual connectivity) on coordination. The observed equilibrium selection pattern can be explained by coordination robustness against strategic risk.

Social Networking Site Use in Two Distinct Cultures: Differences in Self-presentation

Alaa Al Beayeyz, University of North Texas; Gina Harden, University of North Texas; Kwabena Boakye, University of North Texas
The popularity of social networking sites continues to grow worldwide with varying acceptance in different regions. This study examines culture and gender effects on SNS use by comparing users from Saudi Arabia, a culture known for conservative religious values, to users from the United States, an individualistic culture.

Spreadsheet Regression Enhancements: Part 11

Frank G Landram, West Texas A&M University; Suzanne V Landram, University of Northern Colorado; Vivek Shah, Texas State University; Robert Pavur, University of North Texas
We discuss a fatal error in regression that is often seen in journal articles and textbooks. When using spreadsheet regression, analysts become closer to the data thereby avoiding this mistake.

Stategic Use of the Principal Residence Exclusion, Installment Sale Method, and Zero Percent Capital Gains Rate Can Yield Amazing Savings

Nathan Oestreich, San Diego State University; Steve Gill, San Diego State University; James E. Williamson, San Diego State University; Gun Ho Joh, San Diego State University
Careful planning to take advantage of two or more unrelated tax provisions can have overwhelming results. This analysis considers the simultaneous benefits of the exclusion on the sale of one’s principal residence, the zero percent capital gains tax rate, and installment sale treatment.

Stock Index Forecasting using Radial Basis Function Network and Support Vector Machine

Dinesh Sharma, University of Maryland Eastern Shore; H. S. Hota, Guru Ghasi Das University (C.G.)
In this paper, we present the application of Radial Basis Function Network (RBFN) and Support Vector Machine (SVM) systems in financial time series forecasting. The main objective of this study is to test the short- and long-term predictability of both systems on stock index.

Strategic analysis using business ecosystem dynamic modelling

Cinzia Battistella, Department of Electric, Management and Mechanical Engineering, University of Udine; Alberto F. De Toni, Department of Electric, Management and Mechanical Engineering, University of Udine; Fabio Nonino, Department of Computer, Control and Management Engineering “Antonio Ruberti” – Sapienza University of Rome
The paper proposes a methodology for analysing, modelling and foresighting the business ecosystems and tests it via a field study in Telecom Italia Future Centre. The originality aspects are the mapping of tangible and intangible relationships, the dynamic and foresight analysis, the possibility to set strategic guidance.
We model bilateral monopolistic supply chain in which a supplier’s sales is linked with a manufacturer’s costly R&D under asymmetric information. We assume the manufacturer has a limited budget for R&D. The supplier can have an influence on the manufacturer’s R&D investment by setting the wholesale price and subsidizing R&D.

Strategic Supplier Leverage through Purchasing Development

Gary L Stading, University of Houston – Downtown; Jeff Adams, University of Houston – Downtown; Jonathan Davis, University of Houston – Downtown
Small organizations have to look for alternatives to offset buying gains enjoyed by larger multi-national enterprises (MNEs). Small organizations need development of purchasing practices to realize these types of strategic benefits. This study evaluates underlying factors that smaller businesses can use to develop strategic leverage options with suppliers.

Stress in Virtual Team Vs Face-to-Face Team: Is Working in Virtual Team more Stressful than Face-to-Face Team?

Bo-Chiuan Su, Department of Information Management, National Dong Hwa University, Taiwan; Andree Emmanuel Widjaja, National Cheng Kung University, Tainan, Taiwan; Jengchung Victor Chen, National Cheng Kung University, Tainan, Taiwan
This paper compares stress in Virtual Team and face-to-face team based on challenge-hindrance stress theoretical framework. We propose VT is generally more stressful (both for challenge and hindrance) than F2FT. Meanwhile, social supports which are able to reduce stress, is more prominent in F2FT than in VT.

Studying Associative Relationships among Product Classes in the Context of Web Retailing

Eugenia Y. Huang, National Chengchi University; Chia-jung Tsui, National Chengchi University; Huimei Liu, National Chengchi University; Wellington K. Kuan, National Chengchi University; Hung-Shin Chen, National Chengchi University
Most web retailers use a product class hierarchy to organize their products, with first-level product classes occupying the most prominent position in the website layout. By using the customer transaction records of a cosmetic web retailer, this study applied co-occurrence analysis and revealed interesting associative relationships among the product classes.

Supply Chain Sustainability at The Bottom of the Pyramid:

Kristie Kay Seawright, Brigham Young University; Simon Greathead, Brigham Young University; Casey Green, Brigham Young University; Richard Christian Westbrook, Brigham Young University; Christian Mealey, Brigham Young University; Ikaika Bullock, Brigham Young University
Supply chain sustainability encompasses the objectives of economic sustainability, environmental responsibility, and social welfare. This exploratory research studies economic and social sustainability regarding supply chain positioning and connections in micro-franchising. An examination of 73 microfranchises revealed two micro-franchise supply chain configurations and the formal economy connections that contribute to sustainability.

Survey Research In The IS Field: Where Do We Get Our Data And Which Research Methods Are We Using?

Erastus Karanja, Morgan State University; Jigish Zaveri, Morgan State University
This research identifies the prevalent sources of data in MIS research, the commonly used analytical research methods, and the associated statistical tools. After conducting a detailed review of 749 survey-based research articles in 9 mainstream MIS Journals, the paper recommends reporting the analytical method and statistical tools used in research.

Sustainability in the fashion industry: an important source of supply chain innovation

Antonella Moretto, Politecnico di Milano; Laura Macchion, University of Padova; Federico Caniato, Politecnico di Milano; Pamela Danese, Università degli studi di Padova; Maria Caridi, Politecnico di Milano; Gianluca Spina, Politecnico di Milano; Andrea Vinelli, università degli studi di Padova; Romano Cappellari, università degli studi di Padova; Andrea Sianesi, politecnico di Milano
The scientific literature about supply chain management has increasingly focused on issues related to sustainability, presenting them as an important source of innovation. This paper aims at analysing whether a higher level of supply chain sustainability implies a stronger level of innovativeness, conducting a survey in Italian fashion companies.

Sustainable Development: Legitimization to Internalization

Kimberly Whitehead, University of Texas at Arlington
Academic literature is replete with studies focused on determining what drives organizational adoption of sustainability initiatives. Yet, the barriers to execution have been largely ignored. This paper addresses intrafirm complexity that acts as a barrier to the internalization of sustainable development within the day to day operations of the firm.

Sustainable Suppply Chain Management: SMEs in Arizona Aerospace & Defense Industry

Jane E Humble, Arizona State University; Gary Waissi, Arizona State University
SMEs were surveyed on Sustainable Supply Chain Management (SSCM) implementation, sustainability, and financial benefits from going green. Results indicate that efficient material tracking systems and green process improvement could play a key role in reducing supply disruptions and improving SC efficiency.

Sustainment routing for orbiting satellites

Stanley E. Griffis, Michigan State University; John Edward Bell, University of Tennessee; Christopher L. Fleming, Michigan State University; Michael L. McConnell, U.S. Air Force
Satellite systems are essentially consumable with no ability to service or repair them. This research formulates an initial two-stage optimization model to determine the on-orbit servicing logistics architecture and processes for a planned future satellite system. This research offers insights into a new and challenging application area.
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Tactical Purchasing Helps Companies Manage Cost and increase Profitability

Mehmet C. Kocakulah, University of Southern Indiana; Brandon Thornburg, N/A; Dori Danko, Grand Valley State University
Strategic cost management is the process of aligning a firm’s resources and cost structure with the long-term organizational strategy and the short-term tactics. While strategic cost management is generally a cross-functional effort, th